Alanis Jackson
Clermont,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Admissions Representative
Ultimately Medical Academy
04.2022 - Current
- Supported students through admissions process by answering questions and assisting with forms.
- Explained admissions procedures and courses offered to potential students.
- Devised and implemented effective interviewing techniques and strategies to identify best candidates for each position.
- Obtained updated contact information from all subjects and verified data for accuracy.
Correctional Officer
Lake Correctional Institution
Clermont
03.2019 - 07.2021
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
Customer Service Representative
SunPass
Ocoee, FL
01.2018 - 07.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
911 Dispatcher
Groveland Police Department
Groveland, FL
09.2021 - 03.2022
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Monitored Police and Fire radios to provide assistance to responding personnel.
Education
Associate In Healthcare Accounting -
Ultimate Medical Academy - Clearwater
Clearwater, FLSkills
- Open Enrollment
- Operational Efficiency
- Converting Leads
- Excellent Interpersonal Skills
- Operational Requirements
- Data Integrity
- Reading Comprehension
- Microsoft Office
- Training Programs
- Networking Abilities
- Creative Solutions
- Complex Problem-Solving
- Script Reading
Timeline
Admissions Representative
Ultimately Medical Academy
04.2022 - Current
911 Dispatcher
Groveland Police Department
09.2021 - 03.2022
Correctional Officer
Lake Correctional Institution
03.2019 - 07.2021
Customer Service Representative
SunPass
01.2018 - 07.2019
Associate In Healthcare Accounting -
Ultimate Medical Academy - Clearwater