Brenda Kowalski

• Over 10 years' experience as a Benefit Advocate with the leading and largest healthcare insurance provider, United Healthcare. Assisting members to resolve logistical issues prior visits to their providers, as well as resolving issues following services or procedures rendered or performed with an overriding focus maximizing utilization of their healthcare insurance benefits, consistently meeting and/or exceeding on their expectations
• Knowledgeable and/or familiar with ICD-10 coding protocols and procedures as well as with various medical terminologies and procedures
• Trains new personnel upon supervisors' requests, allowing for a shadowing process to demonstrate critical proficiencies required for the position, monitoring individuals' work activities for quality, expediency, and proper employee/customer interactions. Conducting informal performance assessments and consulting with upper management for employee status/progress reports
• Strong communications, detail oriented, analytical, and problem solving skills
• Leverages technology to enhance productivity, Windows MS Office, proprietary industry software (Iset, Nexidia,Cams, etc.), and more
• Utilized as a knowledgeable and respected resource, highly regarded by all levels of management, peers,and customers, the "go-to" professional, to provide sound judgment, well-informed decision-making, and solutions to complex compliance, Flexible Spending account logistics, and customer relations issues, through the formulation and implementation of effective strategic action plans when others cannot

Highly- motivated, knowledgeable, and results-driven professional, to secure a positon with your company

as a Customer Service Representative, other key roles Marketing, Sales, or other position as applicable,

utilizing my skills, training, expertise, and experience