Lilia Helen Escanelle
Associate Business Process Analyst
Kenner,LA
Summary
Results-driven Associate Business Process Analyst with expertise in data analysis and process optimization. Proficient in utilizing business intelligence tools to enhance operational efficiency and compliance. Proven track record of streamlining workflows, fostering team collaboration, and driving innovative solutions to improve productivity and client satisfaction.
Overview
25
25
years of professional experience
Work History
Associate Business Process Analyst
United Healthcare
04.2023 - Current
- Increased productivity by identifying inefficiencies and implementing process improvements.
- Achieved operational enhancements by collaborating on streamlined workflows with teams.
- Created and maintained process maps with standard operating procedures documentation.
- Enhanced operational performance through data analysis supporting informed decision-making.
- Facilitated training sessions to ensure team understanding of new processes.
- Built strong internal client relationships to identify needs for process improvements.
- Analyzed business processes to identify inefficiencies and recommend improvements.
- Conducted data analysis to support decision-making and optimize operational performance.
- Monitored compliance with regulatory requirements and internal policies across processes.
- Supported project management initiatives by tracking progress and reporting on key milestones.
- Established strong relationships with internal clients to better understand their needs and expectations related to process improvements.
- Provided ongoing support to team members during transition periods following process updates, minimizing disruption and maintaining productivity levels.
- Managed project timelines and deliverables associated with business process improvements, ensuring successful completion within established timeframes.
- Actively participated in continuous improvement initiatives, fostering a culture of innovation and growth within the organization.
- Built strong relationships with customers through positive attitude and attentive response.
- Coordinated weekly meetings for internal and external groups.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
Clinical Administrative Coordinator
United Healthcare
01.2015 - 04.2023
- Streamlined documentation processes, enhancing regulatory compliance and data accuracy.
- Developed engaging training materials, boosting knowledge retention for new hires.
- Reduced turnaround times significantly by optimizing workflow processes for administrative tasks.
- Guided junior staff in best practices and adherence to organizational policies.
- Implemented electronic health record systems, improving patient data management efficiency.
- Analyzed performance metrics, identifying areas for improvement and driving operational success.
Education
Bachelor of Arts - Healthcare Administration
Arizona State (Ashford University)
Arizona City, AZ05-2014
Certificate - Spanish Interpreter/Translator
N. Virginia Health Ed. Center
Springfield, VT01-2007
Skills
- Process optimization management
- Data analysis
- Operational review
- Active meeting participation
- Project goal setting
- Collaborative team engagement
- Business requirements analysis
- Time management
- Problem-solving abilities
- Organizational skills
- Verbal and written communication
- Commitment to professional standards
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved State's Fair Hearing which led to successful results.
- Tracked Medical policies for approval or revisions
- Actively participated in team meetings focused on communication, feedback, problem solving process improvement
- Conducted root cause analysis on recurring issues, implementing corrective actions that minimized downtime and improved service delivery
Languages
Spanish
Native or Bilingual
Timeline
Associate Business Process Analyst
United Healthcare
04.2023 - Current
Clinical Administrative Coordinator
United Healthcare
01.2015 - 04.2023
Bachelor of Arts - Healthcare Administration
Arizona State (Ashford University)
Certificate - Spanish Interpreter/Translator
N. Virginia Health Ed. Center