Alanis Jordan
Hallandale Beach
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
Apple Specialist
Apple Inc.
Aventura
07.2025 - Current
- Provided exceptional customer service to enhance user experience with Apple products.
- Demonstrated product features and benefits to educate customers effectively.
- Collaborated with team members to maintain a positive store environment.
- Engaged in ongoing training to stay current on new Apple technologies and services.
- Performed administrative tasks, including processing transactions and maintaining records.
- Demonstrated how to use the full range of features available on Apple products.
- Assisted customers with setup and installation of Apple products.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Guest Advocate
Target
Aventura
11.2024 - 07.2025
- Assisted guests with product inquiries and store navigation.
- Processed transactions accurately at the checkout register.
- Maintained cleanliness and organization of sales floor displays.
- Collaborated with team members to enhance guest experience.
- Supported training of new team members on operational procedures.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
Barista
Target/Starbucks
Aventura
11.2024 - 07.2025
- Prepared and served high-quality beverages to customers.
- Maintained cleanliness and organization of the coffee bar area.
- Assisted customers with menu selections and product recommendations.
- Operated espresso machines and other brewing equipment efficiently.
- Handled cash transactions and processed payments accurately.
- Collaborated with team members to ensure smooth operations during peak hours.
- Restocked supplies and managed inventory levels effectively.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Sales Associate
Foot Locker
Aventura
08.2024 - 11.2024
- Assisted customers in selecting footwear and apparel based on preferences.
- Maintained store presentation by organizing merchandise and displays effectively.
- Processed customer transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve sales goals and improve service.
- Engaged with customers to understand needs and provide recommendations.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
Family Service Counselor
YMCA of South Florida
Hallandale
03.2024 - 09.2024
- Guided families through enrollment and program selection processes.
- Conducted assessments to identify family needs and service requirements.
- Organized community outreach events to promote available resources.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Have experience with children.
Education
Associate of Arts - Liberal Arts And Sciences
Broward College
Fort Lauderdale, FL 08.2024 - 12.2025
South Broward High School
Hollywood, FLSkills
- Customer service
- Team collaboration
- Product knowledge
- Communication skills
- Sales strategy
Timeline
Apple Specialist
Apple Inc.
07.2025 - Current
Guest Advocate
Target
11.2024 - 07.2025
Barista
Target/Starbucks
11.2024 - 07.2025
Sales Associate
Foot Locker
08.2024 - 11.2024
Associate of Arts - Liberal Arts And Sciences
Broward College
08.2024 - 12.2025
Family Service Counselor
YMCA of South Florida
03.2024 - 09.2024
South Broward High School