Alanis Macedo

Analyzed problematic areas to provide recommendations and solutions.

• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Maintained counter and display areas for cleanliness and organization.
• Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Controlled line and crowd with quick, efficient service.
• Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Operated espresso machines and commercial coffee brewers to create beverages.

• Trained new employees and delegated daily tasks and responsibilities.
• Completed cash and credit card transactions accurately using POS software.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

• Created models to track program success and drive continuous improvement.
• Collaborated with sales team to generate new leads and move existing pipeline.
• Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach.
• Identified appropriate marketing channels and target customers for campaigns.
• Monitored internal and external resource progress on tactical initiatives to established timelines.
• Prioritized multiple high-urgency projects simultaneously.