ALANIS ZIEGLER
Boise,ID
Summary
Dynamic professional with a proven track record, excelling in project management and team development. Skilled in service strategies and data analysis, I enhance customer experiences and drive operational improvements. My adaptability and leadership foster collaborative environments, ensuring successful outcomes in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Barista Shift Manager
Dawson Taylor Coffee
Boise, ID
05.2022 - Current
- Provided knowledgeable and friendly service to customers, enhancing the overall experience.
- Managed resolution of customer complaints while maintaining adherence to company standards.
- Facilitated employee meetings to assess and improve progress towards objectives.
- Assisted regional management in executing product launches and promotional efforts.
Course Instructor
Boise State University
Boise, ID
08.2024 - 12.2024
- Developed and implemented a comprehensive 15-week course curriculum aligned with program objectives.
- Maintained accurate records of student grades, attendance, and other essential data points.
- Encouraged class participation by offering regular opportunities for students to express ideas.
- Utilized innovative methods for information delivery within the course framework.
- Conducted lectures, discussions, and assignments to enhance student learning outcomes.
- Participated in professional development workshops focused on teaching techniques and strategies.
Volunteer
Boise State University
Boise, ID
09.2023 - 12.2023
- Engaged with community partners to ensure access to hygiene and gender-equitable clothing resources.
- Facilitated outreach initiatives to inform BSU students about the community closet and hygiene product availability.
- Raised awareness of counseling services to provide comprehensive support for students.
Teaching Assistant
Boise State University
Boise, ID
08.2023 - 12.2023
- Facilitated active student engagement in the learning process.
- Coordinated with faculty to create lesson plans emphasizing critical thinking.
- Modified teaching methods and resources for varied student requirements.
- Supported teachers by providing instructional materials and lesson planning assistance.
Jewelry Crafter and Inventory Manager
Fluff Hardware
Boise, ID
11.2021 - 08.2022
- Managed the Shopify website, including uploading all new products and reviewing all orders, enhancing user experience, and sales performance.
- Developed and maintained inventory control systems for accurate record keeping.
- Analyzed processes to identify inefficiencies and implemented improvements in inventory management.
- Ensured timely replenishment of stock to maintain high product availability.
Barista
Dutch Bros Coffee
Boise, ID
03.2019 - 11.2021
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
- Utilized problem-solving skills to troubleshoot technical issues with coffee machines or other equipment.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Intern
Children's Therapy Center
Boise, ID
08.2019 - 04.2020
- Accomplished over 250 hours of internship focused on pediatric therapy at Children's Therapy Center.
Assisted in Physical, Speech, and Occupational Therapy sessions by shadowing professionals.
Maintained organization of records and documents, both paper-based and online.
Conducted error reviews of records to support asuccessful company audit.
Created visually appealing pamphlets and posters to disseminate information effectively.
Head Blood Drive Organizer
Red Cross of Idaho
Boise, ID
12.2019 - 12.2019
- Organized and coordinated a Blood Drive in collaboration with Red Cross of Idaho.
Created advertisements to promote event among students and faculty.
Communicated with Head of Red Cross Blood Drive Department to finalize logistics.
Verified donation eligibility to ensure compliance with health regulations.
Developed donation schedules for efficient donor flow during event.
Managed all aspects of event execution on day of drive, ensuring smooth operations.
Head Cashier
Michael's Craft Store
Meridian, ID
09.2017 - 03.2019
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
Paraprofessional
The Village Charter School
Boise, ID
04.2017 - 06.2017
- Provided individualized support to a young boy with Down Syndrome after school.
- Fostered a positive learning atmosphere, enhancing enjoyment and safety in educational activities.
- Developed and executed enrichment activities to support engagement and learning.
Education
Bachelor of Science - Sociology
Boise State University
Boise, ID12.2024
High School Diploma -
Sage International Baccalaureate High School
Boise, ID06.2020
Skills
- Project Management & Strategic Planning – Skilled in leading projects from concept to execution, aligning goals with business objectives
- Data & Statistical Analysis – Proficient in SPSS, data interpretation, and data collection methods, to drive insights and support decision-making
- Leadership & Team Development – Experienced in team building, staff motivation, and fostering collaborative, high-performing teams
- E-Commerce & Sales Strategy – Knowledgeable in Shopify platform management, sales promotion, and customer engagement techniques
- Instructional Design & Training – Adept at creating educational materials, delivering presentations, and facilitating community outreach
- Process Improvement & Problem Solving – Proven ability to optimize workflows and resolve complex challenges efficiently
- Public Speaking & Scholarly Communication – Strong presentation and writing skills for academic and professional audiences
- Adaptability & Decision-Making – Flexible and decisive under pressure, with a focus on continuous learning and improvement
Accomplishments
- BSU 2024 Top 10 Graduating Scholar Nominee
- 2023 Undergraduate Research Showcase: Lightning Talk Presenter
- Boise State Dean’s List of High Honors 2020-2024
- IB Career Program Certificate
- Idaho Venture College Entrepreneur Challenge Winner
References
References available upon request.
Timeline
Course Instructor
Boise State University
08.2024 - 12.2024
Volunteer
Boise State University
09.2023 - 12.2023
Teaching Assistant
Boise State University
08.2023 - 12.2023
Barista Shift Manager
Dawson Taylor Coffee
05.2022 - Current
Jewelry Crafter and Inventory Manager
Fluff Hardware
11.2021 - 08.2022
Head Blood Drive Organizer
Red Cross of Idaho
12.2019 - 12.2019
Intern
Children's Therapy Center
08.2019 - 04.2020
Barista
Dutch Bros Coffee
03.2019 - 11.2021
Head Cashier
Michael's Craft Store
09.2017 - 03.2019
Paraprofessional
The Village Charter School
04.2017 - 06.2017
Bachelor of Science - Sociology
Boise State University
High School Diploma -
Sage International Baccalaureate High School
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