Alan Luis Miranda
Tolleson,AZ
Summary
Skilled Certified trainer and leader bringing top-notch communication, organizational, and relationship-building abilities. Detail-oriented and industrious team player with an open mind and ready to deliver exceptional results using wide range of training techniques. 5+ years of experience in corporate training and education
Overview
5
5
years of professional experience
Work History
Certified Trainer & Former Restaurant Zone Manager
Raising Cane's
Goodyear, Arizona
03.2023 - Current
- Analyzed feedback from trainees regarding course content, structure, materials used in order to make improvements where needed.
- Maintained accurate records of all completed training sessions including attendance sheets, course evaluations, certificates issued.
- Provided feedback and guidance to restaurant staff in order to improve their job performance.
- Provided ongoing coaching support for employees during their transition period from initial hire through full-time employment status.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Maintained a clean work area throughout the shift.
- Greeted customers warmly upon arrival and thanked them upon departure.
- Inspected equipment for safety issues prior to use.
- Took initiative to help co-workers complete tasks in a timely manner.
- Performed cashier duties such as taking orders, receiving payments, and providing change to customers.
- Trained new crew members on proper operational procedures.
- Worked within a team environment while maintaining positive attitude towards staff members.
- Assisted customers with menu selection and provided recommendations.
- Strictly followed all safety protocols when handling hot equipment or hazardous materials.
- Kept customer and food preparation areas clean and well-organized.
- Upheld high standards of productivity and quality in operations.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Maintained safe food handling practices to prevent germ spread.
- Collaborated with team to deliver timely service of items.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Monitored temperatures of prepared food and cold-storage areas.
- Prepared workstations with ingredients and tools to increase efficiency.
- Resolved customer complaints in a professional manner.
- Maintained accurate records of sales transactions and employee timecards.
- Managed front-of-house operations including seating guests, answering phones, taking orders.
- Monitored inventory levels of food and beverage items to ensure adequate supplies were available for service.
- Prepared end-of-shift reports summarizing sales data, labor costs, waste disposal totals.
- Ensured all health, safety, and sanitation regulations were adhered to according to company policy.
- Provided guidance and feedback to employees regarding job performance.
- Ensured all opening and closing procedures were completed as outlined in the shift checklist.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Made meals in accordance with company standards and requirements
- Helped company with new restaurant locations and operations
Shift Manager / Assistant & General Manager
Jack in the Box
Phoenix, Arizona
07.2020 - Current
- Served as Manager on Duty during multiple shifts ranging from morning to mid to late night
- Using appropriate software to print out charts such as my build to’s, analyze waste, scheduling, cashier audits, speed of service, and customer feedback or alerts (VOGS)
- Experience in serving as a helpful assistant to higher ups in problem solving and finding ways for operations to work efficiently
- Helped and learned to schedule staff with software guidance and customer flow to restaurant needs
- Ensured proper time keeping was in check and kept employees well trained
- Assisted in hiring and interviewing qualified candidates
- Ensured compliance with health and safety regulations.
- Trained new employees on company policies, procedures, and job responsibilities.
- Responded quickly and effectively to emergency situations as they arose.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Assisted in resolving escalated customer service issues in a timely manner.
- Maintained cleanliness and organization of work area.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Identified opportunities for cost savings and operational efficiency improvements.
- Evaluated current processes within the store environment to identify areas of improvement.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Enhanced team engagement and performance with daily updates and informational meetings.
- Coordinated with the General Manager to develop and implement strategic plans.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Performed routine maintenance checks on kitchen equipment such as fryers and ovens.
- Trained new employees on proper customer service techniques and food handling protocols.
- Supervised restaurant personnel to ensure efficient operation during assigned shift hours.
- Handled closing procedures including counting money in drawers at end of shift.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Restaurant Team Member
Filiberto’s Mexican Food
Peoria, Arizona
02.2021 - 04.2021
- Followed health code regulations when handling food items safely.
- Greeted customers and provided menus.
- Assisted in taking customer orders and providing recommendations.
- Provided quality customer service with a friendly attitude.
- Organized takeout orders for customers on the go or ordering ahead of time.
- Processed payments accurately and efficiently using POS system.
- Replenished condiments and other supplies at tables and stations.
- Maintained clean and organized work area at all times.
- Ensured compliance with health and safety regulations.
- Operated dishwasher following safety guidelines for cleaning dishes properly.
- Cleaned cooking equipment after use according to safety protocols.
- Delivered food to tables in a timely manner.
- Performed opening side work duties including setting up dining area for guests arrival.
- Stocked front-of-house supplies such as napkins, utensils, straws.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Communicated clearly with kitchen staff regarding order specifics.
- Monitored temperature of refrigeration units to ensure proper storage conditions.
- Ensured all dishes were prepared according to restaurant standards.
- Communicated effectively with kitchen staff regarding customer orders and special requests.
- Answered phone calls promptly and handled inquiries from customers courteously.
- Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
- Provided exceptional service to high volume of daily customers.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Cleaned counters and common areas to minimize spread of germs.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Refreshed inventory supplies for drink and napkin stations.
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Assisted at drive-thru window by swiftly handling cash and credit card transactions.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Implemented feedback from customers to improve service quality and menu offerings.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Addressed complaints to kitchen staff and served replacement items.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Collaborated with team to deliver timely service of items.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Packaged and bagged cooked food and prepared items.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Education
High School Diploma -
Sierra Linda High School
Phoenix, Arizona05-2021
Skills
- Training initiatives
- Feedback delivery
- New hire training
- Clear verbal communication
- Schedule oversight
- Team development
- Workplace safety
- Handling customer complaints
- Delegating work
- Reporting and documenting
- Flexible schedule
- Equipment troubleshooting
- Mentoring and coaching
- Scheduling expertise
- Staff training and onboarding
- Compliance
- Opening and closing procedures
- Staff development
- Interpersonal skills
- Shift checklists
- Tech-Savvy
- Verbal and written communication
- Energetic and enthusiastic
- Operations management
- Accurate money handling
- Inventory control
- Schedule management
- Relationship building
- Shift leadership
- Decision-making
- Staff motivation
- Employee training
- Cash handling
- Safety compliance
- Food safety procedures
- Cross-training
- Strong teamwork
- Hygiene practices
- Business operations background
- Customer retention
- Sales forecasting
- Employee scheduling
- Business operations
- Budget control
- Human resources
- Employee relations
- Team leadership strength
- Strategic planning skill
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Certified Trainer & Former Restaurant Zone Manager
Raising Cane's
03.2023 - Current
Restaurant Team Member
Filiberto’s Mexican Food
02.2021 - 04.2021
Shift Manager / Assistant & General Manager
Jack in the Box
07.2020 - Current
High School Diploma -
Sierra Linda High School