Alann Hutchinson

• Processed payments, and documented account updates.

• Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
• Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.

Proactively engage with customers who are 1-6 months past due on mortgages, negotiating and securing mutually beneficial payment arrangments

Deliver precise and relevant information to address customer inquiries effectively , optimizing call flow management for improved efficiency

Conducted accurate calculations and meticulously prepared bills, invoices, and account statements in strict adherence to established procedures