Alanna Brooks
Mascoutah,IL
Summary
Dedicated and personable professional with extensive experience in customer service. Knowledgeable in patient scheduling, insurance verification, and maintaining confidential records with accuracy and discretion. Adept at creating a welcoming environment, handling multi-line phones, and coordinating between patients, providers, and staff to ensure smooth office operations. Proven ability to multitask under pressure, resolve patient concerns, and contribute to an efficient, compassionate healthcare experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Specialty Artist - MAC
Ulta
05.2024 - 08.2025
Shadowing Student
Meharry Medical School
04.2025 - 04.2025
- Observed patient interactions to understand clinical practices and communication techniques.
- Assisted in documenting patient histories and vital signs for hands-on learning experience.
- Participated in multidisciplinary team meetings to gain insight into collaborative healthcare approaches.
- Shadowed healthcare professionals to learn about various medical specialties and patient care protocols.
- Engaged with patients to enhance understanding of empathetic communication in a clinical setting.
- Explored medical equipment usage through observation, fostering familiarity with tools used in practice.
- Reviewed educational materials on healthcare regulations and ethics for improved knowledge base.
Education
Master of Science - Health Care Administration
Walden University
Minneapolis, MN01-2027
Bachelor of Science - Health Sciences W/Concentration Physical Science
Tennessee State University
Nashville, TN05-2025
Skills
- Teamwork and cooperation
- Excellent team player
- Superb attention to detail
- Client relationships
- Sales strategies
- Microsoft Office Suite
Certification
Basic Life Support (BLS) Certification
American Red Cross
Webster Grove, MO
June 2025
Timeline
Shadowing Student
Meharry Medical School
04.2025 - 04.2025
Specialty Artist - MAC
Ulta
05.2024 - 08.2025
Master of Science - Health Care Administration
Walden University
Bachelor of Science - Health Sciences W/Concentration Physical Science
Tennessee State University
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