Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alanna Brooks

Mascoutah,IL

Summary

Dedicated and personable professional with extensive experience in customer service. Knowledgeable in patient scheduling, insurance verification, and maintaining confidential records with accuracy and discretion. Adept at creating a welcoming environment, handling multi-line phones, and coordinating between patients, providers, and staff to ensure smooth office operations. Proven ability to multitask under pressure, resolve patient concerns, and contribute to an efficient, compassionate healthcare experience.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Specialty Artist - MAC

Ulta
05.2024 - 08.2025

Shadowing Student

Meharry Medical School
04.2025 - 04.2025
  • Observed patient interactions to understand clinical practices and communication techniques.
  • Assisted in documenting patient histories and vital signs for hands-on learning experience.
  • Participated in multidisciplinary team meetings to gain insight into collaborative healthcare approaches.
  • Shadowed healthcare professionals to learn about various medical specialties and patient care protocols.
  • Engaged with patients to enhance understanding of empathetic communication in a clinical setting.
  • Explored medical equipment usage through observation, fostering familiarity with tools used in practice.
  • Reviewed educational materials on healthcare regulations and ethics for improved knowledge base.

Education

Master of Science - Health Care Administration

Walden University
Minneapolis, MN
01-2027

Bachelor of Science - Health Sciences W/Concentration Physical Science

Tennessee State University
Nashville, TN
05-2025

Skills

  • Teamwork and cooperation
  • Excellent team player
  • Superb attention to detail
  • Client relationships
  • Sales strategies
  • Microsoft Office Suite

Certification

Basic Life Support (BLS) Certification

American Red Cross

Webster Grove, MO

June 2025

Timeline

Shadowing Student

Meharry Medical School
04.2025 - 04.2025

Specialty Artist - MAC

Ulta
05.2024 - 08.2025

Master of Science - Health Care Administration

Walden University

Bachelor of Science - Health Sciences W/Concentration Physical Science

Tennessee State University