Alanna Cantu
McAllen,TX
Summary
Driven and community-focused, I excelled at Jeremiah's Italian Ice and as a volunteer at Boys and Girls Club of McAllen, showcasing strong work ethic and exceptional customer service. Achieved "Jr Staff of the Summer" and led initiatives that declared May as Mental Health Awareness month in McAllen, Texas, demonstrating leadership and a team player attitude.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front of House Employee
Jeremiah's Italian Ice
08.2023 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Established welcoming atmosphere by greeting each guest warmly.
Volunteer
Boys and Girls Club of McAllen
06.2022 - 08.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Enhanced community engagement by organizing and leading outreach events
- promoted awareness on serious topics through various workshops and hand-on activities
- boosted fundraising efforts, securing valuable donations through targeted campaigns
- mentored new volunteers, fostering a supportive and inclusive team environment
- Offered and accepted the role of President of Jr Staff
- Complied more than 750 hours of volunteer hours
- Made an appearance and spoke at a UTRGV panel to shine light upon mental health awareness
- With the help of my team, we declared the month of may as metal health awareness in McAllen, Texas
- Earned a Leadership award from BGCM head Coordinator, James Arrendondo
- Achieved the title of "Jr Staff of the Summer"
- Funded by the Boys and Girls Club a scholarship to travel to Washington DC to further the club's project of spreading awareness about the negative impact it has on society.
- Hosted various fundraisers such as car washes and public events
- Worked efficiently as both a classroom staff, as well as front desk receptionist
- Conversed with many people of high authority such as Henry cuellar, Monica de la Cruz with the intention of creating change in my hometown
Education
Bachelors - Social Work
University of Texas At Rio Grande
Edinburg05.2028
High School Diploma -
McAllen High School
McAllen, TX06.2024
Skills
- Strong Work Ethic
- Team player attitude
- Positive demeanor
- Phone Etiquette
- Greeting guests
- Complaint Handling
- Customer Service
Certification
- Certified 911 Dispatcher through IAED, as of December 2023
- Certified in Excel Online through McAllen High, as of May 2022
Timeline
Front of House Employee
Jeremiah's Italian Ice
08.2023 - Current
Volunteer
Boys and Girls Club of McAllen
06.2022 - 08.2023
Bachelors - Social Work
University of Texas At Rio Grande
High School Diploma -
McAllen High School