Alanna Grant
Schenectady,NY
Summary
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Amazon Prime Products
Cohoes, NY
09.2023 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Patient Care Technician
St. Peter's Hospital - Hamilton Health Sciences
Albany, NY
09.2022 - 05.2023
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Supported patient admissions, discharges, and transfers to promote team productivity.
Crew Member/Shift Leader Manager
Dunkin Donuts
Schenectady, NY
10.2020 - 09.2022
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Calculated time cards to process employee payroll for [Number]-member team using [Software].
- Communicated and negotiated with various vendors to obtain necessary inventory.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Cashier
Shoprite
Schenectady, NY
12.2019 - 10.2020
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
No Degree -
Capital Region BOCES
Albany, NY2022
High School Diploma -
Schalmont High School
Schenectady, NY06.2020
Skills
- Risk Management
- Leadership and Management
- Customer Relationship Management
- Data Analysis
- Communication Skills
- Problem-Solving
- Ethical and Professional Conduct
- Teamwork
- Strategic Thinking
- Time Management
- Punctual and Reliable
- Positive Attitude
Timeline
Delivery Driver
Amazon Prime Products
09.2023 - Current
Patient Care Technician
St. Peter's Hospital - Hamilton Health Sciences
09.2022 - 05.2023
Crew Member/Shift Leader Manager
Dunkin Donuts
10.2020 - 09.2022
Cashier
Shoprite
12.2019 - 10.2020
No Degree -
Capital Region BOCES
High School Diploma -
Schalmont High School