Alanna Hampel
Colwich,KS
Summary
Experienced with managing daily operations and support functions to ensure seamless workflow. Utilizes effective problem-solving techniques to address challenges promptly. Track record of enhancing team performance through strong leadership and communication skills. Known for reliability and delivering consistent results.
Overview
14
14
years of professional experience
Work History
Loan Operations Support Supervisor
Legacy Bank
Wichita, KS
03.2025 - Current
- Oversee daily operations, ensuring efficiency and compliance with bank policies.
- Enhanced employee productivity through regular coaching, feedback, and performance evaluations.
- Optimized workflow efficiency through task prioritization and workload distribution among team members.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Managed team performance, providing coaching and support to enhance productivity.
Loan Operations Loan Assistant
Legacy Bank
Wichita, KS
12.2019 - 02.2025
- Processed loan applications ensuring accuracy and compliance with regulatory guidelines.
- Managed multiple priorities simultaneously while consistently meeting deadlines for loan closings and disbursements.
- Ordered information such as credit reports, surveys, and property appraisals.
- Collaborated with Loan Officers to ensure accurate documentation and compliance with lending regulations.
- Assisted in maintaining a high level of customer satisfaction by addressing concerns and providing timely responses to inquiries.
Loan Operations Processor
Legacy Bank
Wichita, KS
08.2016 - 11.2019
- Reviewed and verified documentation to maintain accuracy in loan processing.
- Led training sessions for new team members on loan processing systems and protocols.
- Oversaw daily operations of loan processing team, ensuring adherence to timelines and procedures.
- Effective communication among team members, promoting transparency and collaboration across departments.
Loan Operations Scanner
Legacy Bank
Wichita, KS
08.2015 - 07.2016
- Operated high-speed document scanner to ensure accuracy and efficiency in processing bank records.
- Gathered, sorted and scanned documents to enter into computer system.
- Minimized errors through careful attention to detail during the document preparation process prior to scanning.
Team Lead Associate
Academy Sports and Outdoors
Wichita, KS
01.2012 - 08.2015
- Led team to achieve operational excellence through effective training and workflow management.
- Collaborated with upper management to refine sales strategies based on customer feedback.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
Andale High School
AndaleSkills
- Workload prioritization
- Scheduling
- Teamwork and collaboration
- Customer service
- Multitasking and organization
- Problem-solving abilities
- Adaptability and flexibility
- Phone and email etiquette
- Documentation and record keeping
Timeline
Loan Operations Support Supervisor
Legacy Bank
03.2025 - Current
Loan Operations Loan Assistant
Legacy Bank
12.2019 - 02.2025
Loan Operations Processor
Legacy Bank
08.2016 - 11.2019
Loan Operations Scanner
Legacy Bank
08.2015 - 07.2016
Team Lead Associate
Academy Sports and Outdoors
01.2012 - 08.2015
High School Diploma -
Andale High School