Fidelia Boston
Greenville,NC
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes team management, dealer communication, GL reconcilement, and document review. Microsoft Excel proficient.
Overview
8
8
years of professional experience
Work History
Operations Support Supervisor
Truist
Greenville, NC
10.2022 - Current
- Supervised and coordinated daily operations of staff to ensure that all tasks were completed in a timely manner.
- Developed, implemented and monitored standard operating procedures for the team.
- Provided guidance and direction to support personnel in order to ensure compliance with established policies and regulations.
- Created detailed reports on operational performance metrics and conducted regular reviews with staff.
- Resolved escalated customer service issues in a professional manner.
- Trained new employees on job duties, company policies and procedures.
- Conducted regular meetings with department heads to discuss progress, set goals and review team performance results.
- Performed quality control checks on teammates
- Prepared weekly, monthly, quarterly reports summarizing operational activities for senior leadership review.
Document Control Specialist III Team Lead
TRUIST
Greenville, NC
09.2021 - 10.2022
- Conducted regular audits of documents for accuracy, consistency, and completeness.
- Collaborated with other departments on the implementation of new processes or systems related to document control.
- Performed data entry into various databases used for tracking document revisions.
- Reviewed contracts to determine documentation required for each phase of project.
- Identified process gaps, determined solutions and implemented updates to drive efficiency improvements.
- Developed and implemented document control procedures to ensure compliance with company standards.
Document Control Specialist II
Turner Construction
Greenville, NC
03.2019 - 10.2021
- Conducted regular audits of documents for accuracy, consistency, and completeness.
- Analyzed existing workflow processes related to document control operations and identified opportunities for improvement.
- Collaborated with other departments on the implementation of new processes or systems related to document control.
- Performed data entry into various databases used for tracking document revisions.
- Initiated process improvements to company's current procedures after careful study, increasing overall productivity.
- Assisted with teammates training and workflow
Document Control Specialist
Truist
Greenville, NC
01.2018 - 03.2019
- Reviewed document control records for accuracy and completeness.
- Developed and implemented document control procedures to ensure compliance with company standards.
- Prepared reports on document control activities as required by management.
- Monitored progress of projects to ensure timely completion of documentation tasks.
- Processed Cancellations
- Communicate with dealer and DRMs
Document Control Specialist Contractor
Truist
Greenville, NC
07.2016 - 01.2018
- P
- Collaborated with multiple departments to maintain accurate records of documents.
- Performed data work.
- Customer Service.
- Completed documents and work requests according to company standards.
Education
Bachelor of Science - Child Development & Child Life
East Carolina University
Greenville, NC12-2010
MBA - Business Administration
Southern New Hampshire University
Hooksett, NHSkills
- Process Documentation
- Performance Improvement
- Policy Development
- Scheduling
- Workload prioritization
- Performance Management
- Data Entry - Excel Proficent
- Employee Supervision
References
References available upon request.
Timeline
Operations Support Supervisor
Truist
10.2022 - Current
Document Control Specialist III Team Lead
TRUIST
09.2021 - 10.2022
Document Control Specialist II
Turner Construction
03.2019 - 10.2021
Document Control Specialist
Truist
01.2018 - 03.2019
Document Control Specialist Contractor
Truist
07.2016 - 01.2018
Bachelor of Science - Child Development & Child Life
East Carolina University
MBA - Business Administration
Southern New Hampshire University
Similar Profiles
Bobby DinhBobby Dinh
Universal Banker at TRUISTUniversal Banker at TRUIST
Amber GardnerAmber Gardner
Premier Care and Branch Advisor at TruistPremier Care and Branch Advisor at Truist
Alexa Lazaro LopezAlexa Lazaro Lopez
Bank Teller at TRUISTBank Teller at TRUIST
Patronia R. LinebergerPatronia R. Lineberger
Card Payment Operations Business Specialist II at TruistCard Payment Operations Business Specialist II at Truist
Emily LocklearEmily Locklear
Assistant Director at East Carolina University- Center for Communication ExcellenceAssistant Director at East Carolina University- Center for Communication Excellence