Alanna H. S. Hester
Lumberton,NC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
24
24
years of professional experience
Work History
Operations Management Specialist Supervisor
UPS
Lumberton, NC
04.2025 - 05.2026
- Dual monitor simultaneously
- Daily data entry for PFT reports
- Seamless call management
- Highly efficient multitasking
- Handling inquiries by phone and OMS/SRC systems
- Responsible for drivers’ daily supervision while on the road
- ODSe client monitoring & DMS systems
- Fast email responses
- Helping customers who show up in person.
Customer Service
Bravo Pleasant Pizza
Lumberton, NC
04.2021 - 10.2022
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized supplies.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with owner to solve problems and handle customer concerns.
- Mentored new team members on POS system operation, customer service strategies
- Learned every position and provided backup at key times.
Secretary
Scott's Aluminum, LLC
Rowland, NC
01.2002 - 04.2021
- Answered phone system and greeted callers enthusiastically.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Completed accurate daily report documents, memos and invoices.
- Handled daily scheduling tasks and provided administrative support
- Produced accurate office files, updated spreadsheets and filed appropriately.
- Entered data into private system and updated customer contacts with information to keep records current.
Skills
- Scheduling coordination
Timeline
Operations Management Specialist Supervisor
UPS
04.2025 - 05.2026
Customer Service
Bravo Pleasant Pizza
04.2021 - 10.2022
Secretary
Scott's Aluminum, LLC
01.2002 - 04.2021