Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Alanna Hiraldo Garcia

Norcross,GA

Summary

I know I'm a great choice for this position because I am Professional with a strong background in team leadership and patient care. I have Proven ability to better results through effective team collaboration and adaptability to changing needs within the company. Skilled in conflict resolution, process optimization, and maintaining/meeting standards that are asked of me. Known for strong focus on achieving organizational/daily goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Experienced Phlebotomist

Bio Life Plasma
06.2024 - Current
  • Collected blood samples using established protocols to ensure patient safety and comfort.
  • Educated patients about procedures and addressed concerns to enhance their experience during blood draws.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Assembled blood collection devices to prepare work samples.
  • Promoted a positive atmosphere within the phlebotomy department through active participation & effective communication with colleagues.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Assisted in training new staff on phlebotomy techniques and best practices for sample collection.
  • Conducted quality control checks on equipment to ensure proper functionality and compliance with regulations.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
  • Verified patients' identification for proper sample collection.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.

Phlebotomist

Healthbridge Mobile
01.2022 - 03.2024
  • Improved patient comfort by efficiently drawing blood samples
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Enhanced patient comfort by establishing rapport and providing clear explanations of procedures.
  • Improved efficiency with accurate and timely completion of blood draws and specimen labeling.
  • Enhanced workflow by implementing best practices and safety protocols.

Server

Antiguo Lobo
12.2022 - 03.2023
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Checked guests' identification before serving alcoholic beverages.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Receptionist

Goals Plastic Surgery
09.2023 - 01.2024
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Often helped sanitize patient room so they can come into a safe and clean environment.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Created and verified weekly schedules for patients as well as the doctors.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Assisted in the onboarding of new employees by providing guidance on company policies.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Organized, maintained and updated information in computer databases.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Receptionist

Doubletree By Hilton
11.2021 - 07.2022
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
  • Improved efficiency of team communication by relaying important updates regarding guest preferences or special requests to relevant departments.
  • Facilitated smooth transitions between shifts by conducting thorough handovers of pertinent information between colleagues.
  • Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Collected card and cash payments, processed transactions and updated relevant records.
  • Responded to inquiries from callers seeking information.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Assistant Manager, Server, Cashier, Bartender

Cafe Dominican
02.2019 - 08.2021
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Trained personnel in equipment maintenance
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
  • Inspected dishes and utensils for cleanliness.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Learned duties for various positions and provided backup at key times.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customer
  • Stocked, tagged and displayed merchandise as required.

Education

Certificate of Technical Studies - Venipuncture

Phlebotomy Training Specialists
3109 Clairmont Rd, NE, Chamblee, GA 30329
12-2023

GED -

Gwinnett Technical College
Georgia
05.2022

Skills

  • Venipuncture (certified phlebotomist)
  • Detail oriented
  • Bilingual
  • Computer Skills (have worked with several different programs)
  • Dependable and Responsible with important tasks!
  • Open to learning new skills
  • Exhibit professional and courteous presence towards co workers, visitors and patients
  • Efficient
  • Team player! & also do well working independently!
  • Excellent Patient Care
  • Organization and Cleanliness skills
  • HIPAA Compliance
  • Empathetic towards co workers and patients
  • Medical Records Management
  • Data entry
  • Medical office administration
  • Emergency response training
  • Multitasking Abilities
  • Attention to details
  • Problem-solving

Certification

  • PT - Phlebotomy Technician

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

References

Name: Brannesha Mcbride

postiton: Phlebotomist Supervisor 

contact info: 470-942-1969


Name: William Miller

position: Phlebotomy Certification instructor

contact info: 917-890-9929


Timeline

Experienced Phlebotomist

Bio Life Plasma
06.2024 - Current

Receptionist

Goals Plastic Surgery
09.2023 - 01.2024

Server

Antiguo Lobo
12.2022 - 03.2023

Phlebotomist

Healthbridge Mobile
01.2022 - 03.2024

Receptionist

Doubletree By Hilton
11.2021 - 07.2022

Assistant Manager, Server, Cashier, Bartender

Cafe Dominican
02.2019 - 08.2021

Certificate of Technical Studies - Venipuncture

Phlebotomy Training Specialists

GED -

Gwinnett Technical College

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Alanna Hiraldo Garcia