Alanna Jordon
Merrillville,IN
Summary
Dynamic sales professional with a proven track record in customer service and relationship building. Known for fostering customer loyalty and adapting to fast-paced environments while maintaining high standards.
Overview
3
3
years of professional experience
Work History
Sales Representative
Tmobile
Peoria, Illinois
07.2023 - 09.2025
- Communicated product features, advantages, and benefits to customers.
- Managed customer accounts by providing accurate information on product availability and pricing.
- Conducted regular follow ups with customers post purchase to ensure satisfaction and loyalty.
- Generated leads and maintained lists of prospective customers.
- Trained sales team members on company procedures and standards.
- Counted and handled cash for opening and closing of store
- Adapted to and remained flexible in changing, fast-paced work environment.
- Demonstrated excellent customer service skills when dealing with client inquiries and customer escalations.
Retail Sales Team Lead
Kohls
Peoria, IL
05.2022 - 03.2023
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
- Greeted customers and engaged in conversation to assess needs.
- Provided friendly and knowledgeable assistance to customers on the sales floor.
- Maintained a clean and organized store environment that met all safety standards which got me promoted to Team lead of the Athletic department
- Received a raise within 3 months
- Utilized point-of-sale systems, including cash register operations and credit card processing.
- Inventoried stock.
Education
Bachelor of Arts - Business Administration And Marketing
American InterContinental University
Schaumburg, IL10-2025
Skills
- Building strong customer relationships
- Problems solving
- Improving marketing campaigns and engagement by contributing ideas and support
- Collaborating with team members to create above satisfactory experiences
- Time management
- Interpersonal communication skills
- Customer retention
- Sales strategy development
- Point-of-sale systems
Accomplishments
Delta Mu Delta Honors Society- Inducted Member
National Society of Leadership and Success (NSLS)- Member
National Society of Leadership and Success (NSLS)- Member
Timeline
Sales Representative
Tmobile
07.2023 - 09.2025
Retail Sales Team Lead
Kohls
05.2022 - 03.2023
Bachelor of Arts - Business Administration And Marketing
American InterContinental University