Alanna Kee
Dothan,Alabama
Overview
2013
2013
years of professional experience
Work History
Custom Service
Ashley Furniture Store
Data Enter Operator
Lead Mark Services
Nashville, TN
02.2010 - 11.2012
- DJ Monitored data center operations to ensure optimal performance and uptime.
- Performed routine maintenance on server hardware and associated equipment.
- Assisted in troubleshooting network issues, contributing to efficient resolution processes.
- Monitored data center operations to ensure optimal performance and uptime.
- Supported inventory management of data center supplies and equipment components.
- Facilitated smooth migrations for clients transitioning between platforms or data centers, minimizing disruptions to their operations.
- Reduced downtime during maintenance periods by implementing efficient change management procedures.
- Clearly discussed expectations and solutions with customers and team members.
Call Center Repersentative
Deluxe Carpet Cleaning
Nashville, TN
08.1998 - 07.2000
- Utilized call center software to log interactions and track customer feedback.
- Maintained accurate records of customer transactions and communications.
- Adapted quickly to changes in procedures and product knowledge.
- Collaborated with team members to enhance service delivery strategies.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Facilitated customer support by addressing inquiries and resolving issues efficiently.
Education
Data Entry Operator
Nashville Technical Institute
Nashville, TN06.2001
Timeline
Data Enter Operator
Lead Mark Services
02.2010 - 11.2012
Call Center Repersentative
Deluxe Carpet Cleaning
08.1998 - 07.2000
Custom Service
Ashley Furniture Store
Data Entry Operator
Nashville Technical Institute