Overview
Work History
Education
Timeline
Generic

Alanna Kee

Dothan,Alabama

Overview

2013
2013
years of professional experience

Work History

Custom Service

Ashley Furniture Store

Data Enter Operator

Lead Mark Services
Nashville, TN
02.2010 - 11.2012
  • DJ Monitored data center operations to ensure optimal performance and uptime.
  • Performed routine maintenance on server hardware and associated equipment.
  • Assisted in troubleshooting network issues, contributing to efficient resolution processes.
  • Monitored data center operations to ensure optimal performance and uptime.
  • Supported inventory management of data center supplies and equipment components.
  • Facilitated smooth migrations for clients transitioning between platforms or data centers, minimizing disruptions to their operations.
  • Reduced downtime during maintenance periods by implementing efficient change management procedures.
  • Clearly discussed expectations and solutions with customers and team members.

Call Center Repersentative

Deluxe Carpet Cleaning
Nashville, TN
08.1998 - 07.2000
  • Utilized call center software to log interactions and track customer feedback.
  • Maintained accurate records of customer transactions and communications.
  • Adapted quickly to changes in procedures and product knowledge.
  • Collaborated with team members to enhance service delivery strategies.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Facilitated customer support by addressing inquiries and resolving issues efficiently.

Education

Data Entry Operator

Nashville Technical Institute
Nashville, TN
06.2001

Timeline

Data Enter Operator

Lead Mark Services
02.2010 - 11.2012

Call Center Repersentative

Deluxe Carpet Cleaning
08.1998 - 07.2000

Custom Service

Ashley Furniture Store

Data Entry Operator

Nashville Technical Institute
Alanna Kee