Calvin Bostic
Cypress,TX
Summary
Dynamic customer service professional with over 16 years of experience, actively pursuing a Remote Customer Service Representative position. Proven track record in managing customer accounts and resolving complex issues at Sitel Group, complemented by leadership expertise gained as a Customer Service Manager at Walmart. Exceptional computer and phone skills enable prompt, professional assistance to clients. Strong communication abilities facilitate effective resolution of customer concerns, supported by a deep understanding of team dynamics and adaptability to maintain consistent service quality.
Overview
21
21
years of professional experience
Work History
Remote Custom Service Agent
BPO American
07.2024 - 09.2025
- Assisted customers with inquiries and service requests, ensuring timely resolutions.
- Collaborated with team members to maintain high standards of customer service and satisfaction.
- Utilized CRM software to track customer interactions and follow up on service issues.
- Resolved product-related issues by coordinating effectively with technical support teams and service departments.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling sensitive client information.
- Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
Customer Service Agent
Sitel Group
09.2021 - 11.2023
- Handled account management duties, ensuring customer needs and expectations were met with high satisfaction.
- Provided resolution to customer issues, maintaining effective communication and adhering to company policies.
- Demonstrated proficiency in utilizing computer and phone systems to deliver prompt and professional assistance to inquiries.
Customer Service Manager (CSM)
Walmart
08.2010 - 08.2019
- Oversaw front-end operations, ensuring efficient customer service by leading a team of cashiers, cart attendants, and maintenance staff.
- Conducted daily audits of sales and return transactions, and effectively managed change requests across various departments.
- Addressed customer satisfaction by resolving concerns and maintaining a high level of direct, hands-on customer service.
Receptionist/Personal Assistant
High Maintenance Salon
01.2007 - 01.2010
- Managed scheduling of appointments, ensuring efficient time allocation and client satisfaction.
- Conducted cash and credit transactions, maintaining accurate financial records.
- Provided comprehensive support to staff and performed a variety of errands to facilitate smooth salon operations.
Warehouse Manager
Don Mcgill Toyota
01.2005 - 01.2007
- Managed a multi-level inventory system, ensuring efficient processes in shipping, receiving, and stocking of parts.
- Streamlined warehouse processing and distribution, maintaining effective internal and external mail operations.
Education
High School Diploma -
Elsik High School
Houston, TX05-1992
Skills
- Front Desk
- Order Entry
- Store Management Experience
- Customer Service
- Retail Management
- Management
- Pricing
- Accounting
- Microsoft Office
- Merchandising
- Sales
- Retail Sales
- Microsoft Outlook
- Negotiation
- Purchasing
- Assistant Manager Experience
- Sales Management
- Computer Literacy
- Typing
- Warehouse Distribution Experience
- Personal Assistant Experience
- Shipping & Receiving
- Inventory Control
- Warehouse Experience
- Phone Etiquette
- Communication Skills
- English
- Computer Skills
- Microsoft Excel
- Data entry
Timeline
Remote Custom Service Agent
BPO American
07.2024 - 09.2025
Customer Service Agent
Sitel Group
09.2021 - 11.2023
Customer Service Manager (CSM)
Walmart
08.2010 - 08.2019
Receptionist/Personal Assistant
High Maintenance Salon
01.2007 - 01.2010
Warehouse Manager
Don Mcgill Toyota
01.2005 - 01.2007
High School Diploma -
Elsik High School
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