Calvin Bostic
Cypress,TX
Summary
Dynamic customer service professional with over 16 years of experience, actively pursuing a Remote Customer Service Representative position. Proven track record in managing customer accounts and resolving complex issues at Sitel Group, complemented by leadership expertise gained as a Customer Service Manager at Walmart. Exceptional computer and phone skills enable prompt, professional assistance to clients. Strong communication abilities facilitate effective resolution of customer concerns, supported by a deep understanding of team dynamics and adaptability to maintain consistent service quality.
Overview
21
21
years of professional experience
Work History
Remote Custom Service Agent
BPO American
2355 Highway 101 S, Greer, SC 29651, US
07.2024 - 09.2025
- Assisted customers with inquiries and service requests, ensuring timely resolutions.
- Collaborated with team members to maintain high standards of customer service and satisfaction.
- Utilized CRM software to track customer interactions and follow up on service issues.
- Resolved product-related issues by coordinating effectively with technical support teams and service departments.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling sensitive client information.
- Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
Customer Service Agent
Sitel Group
Cypress, TX
09.2021 - 11.2023
- Handled account management duties, ensuring customer needs and expectations were met with high satisfaction.
- Provided resolution to customer issues, maintaining effective communication and adhering to company policies.
- Demonstrated proficiency in utilizing computer and phone systems to deliver prompt and professional assistance to inquiries.
Customer Service Manager (CSM)
Walmart
08.2010 - 08.2019
- Oversaw front-end operations, ensuring efficient customer service by leading a team of cashiers, cart attendants, and maintenance staff.
- Conducted daily audits of sales and return transactions, and effectively managed change requests across various departments.
- Addressed customer satisfaction by resolving concerns and maintaining a high level of direct, hands-on customer service.
Receptionist/Personal Assistant
High Maintenance Salon
01.2007 - 01.2010
- Managed scheduling of appointments, ensuring efficient time allocation and client satisfaction.
- Conducted cash and credit transactions, maintaining accurate financial records.
- Provided comprehensive support to staff and performed a variety of errands to facilitate smooth salon operations.
Warehouse Manager
Don Mcgill Toyota
01.2005 - 01.2007
- Managed a multi-level inventory system, ensuring efficient processes in shipping, receiving, and stocking of parts.
- Streamlined warehouse processing and distribution, maintaining effective internal and external mail operations.
Education
High School Diploma -
Elsik High School
Houston, TX05-1992
Skills
- Front Desk
- Order Entry
- Store Management Experience
- Customer Service
- Retail Management
- Management
- Pricing
- Accounting
- Microsoft Office
- Merchandising
- Sales
- Retail Sales
- Microsoft Outlook
- Negotiation
- Purchasing
- Assistant Manager Experience
- Sales Management
- Computer Literacy
- Typing
- Warehouse Distribution Experience
- Personal Assistant Experience
- Shipping & Receiving
- Inventory Control
- Warehouse Experience
- Phone Etiquette
- Communication Skills
- English
- Computer Skills
- Microsoft Excel
- Data entry
Timeline
Remote Custom Service Agent
BPO American
07.2024 - 09.2025
Customer Service Agent
Sitel Group
09.2021 - 11.2023
Customer Service Manager (CSM)
Walmart
08.2010 - 08.2019
Receptionist/Personal Assistant
High Maintenance Salon
01.2007 - 01.2010
Warehouse Manager
Don Mcgill Toyota
01.2005 - 01.2007
High School Diploma -
Elsik High School