Experienced Accountable Insurance Representative with exceptional client management skills and a talent for promoting insurance plans. Proven ability to effectively manage multiple competing responsibilities simultaneously, demonstrating strong time management abilities. Seeking a full-time role that offers professional challenges and allows one to leverage interpersonal skills, effective time management, and problem-solving expertise. Hardworking and passionate job seeker with strong organizational skills, eager to secure an entry-level Setter position and contribute to team in achieving company goals.
Hi, I’m
Antorinette Reese
Insurance Agent
Princeton,WV
Summary
Overview
6
years of professional experience
Work History
Agent Boost Marketing
Insurance Agent (Remote)
06.2024 - Current
Job overview
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
- Utilized CRM software to manage client relationships.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Evaluated competitors' products and services to gain competitive advantage.
- Generated leads through cold-calling, networking and other outreach methods.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Analyzed risk factors to recommend appropriate coverage levels.
- Met with customers to provide information about available products and policies.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
UHC United Healthcare
Licensed Tele Sales Agent
04.2022 - 06.2024
Job overview
- Enrolling clients into Medicare Supp and/or Advantage plans
- Paying close attention to detail, making sure that the future member is enrolling into the most beneficial plan for their medical needs
- Eligibility checks Medicare/Medicaid etc..
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Attended monthly sales meetings and quarterly sales trainings.
- Maintained current knowledge of evolving changes in marketplace.
- Developed, maintained and utilized diverse client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Achieved or exceeded company-defined sales quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
AmeriLife
Insurance Agent (Field)
10.2021 - 03.2022
Job overview
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Cross-sold insurance products to existing clients to reach sales targets.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Responded to customer calls swiftly to resolve issues and answer questions.
Pheasant Ridge Nursing and Rehab
Social Worker Assistant/ Transportation Coordinator
04.2020 - 03.2021
Job overview
- Advance Directives, Care Plans, Discharge Planning, Information and Referral, Supervision, Scheduling Transports, MDS evaluations
- Performing Transports...etc
- Administrative duties, management, data entry, electronic documentation, family Services
- Coordination transports through Medicaid and Medicare Insurance Agencies
- Coordination of appointments for therapy session for residents and assisting with Tele health visits, HIPPA, residents’ rights, other duties as appointed
G4S
Patient Support Services
08.2019 - 03.2020
Job overview
- Transport and care of Behavioral Health Patients
- Long transports Statewide in Virginia (TDO)
Intercept Youth (Health)
Applied Behavioral Analysis
04.2019 - 07.2019
Job overview
- Autism Therapy
- Applied social approach
- One-on-one therapy
- Behavior monitoring
- Data recording of progress
- Communication with family to incorporate applied skills
- Etc.…
Children’s Home Society of WV
Youth Care Worker
07.2018 - 12.2018
Job overview
- Group therapy
- Behavioral Health
- Life Skills
- Documentation (Data Entry)
- AMAP Medication Pass
- General Care
- Etc.…
Education
State of West VirginiaOnline
Licensed in Insurance Agent from Health Insurance
05.2024
University Overview
- Continuing education in Ethics
Liberty UniversityLynchburg, VA
Associate of Science from Psychology
05.2018
University Overview
- Licensed in Health insurance.
- License Coach – West Virginia
- Awarded {Outstanding Student Award}
- Awarded {Highest Academic Achievement}
- 3.75 GPA
- Phi Theta Kappa Member
C.A.S.E. AcademyBluefield, WV
Certified in Microsoft 2000, Refresher
01.2001
University Overview
Skills
Microsoft office
- Typing
- Customer Service
- Front Desk
- Front Office
- Call Center
- Program Development
- Supervising Experience
- Data Collection
- Microsoft Office
- Proofreading
- Administrative Experience
- Case Management
- HIPPA
- Computer Literacy
- Sales
- Program Management
- Intake
- Inventory
- Medical Insurance
- Customer follow-up
- Client assessment
- New client acquisition
- Deductible expense identification
- Quotes and sales
- Vision and dental insurance
- Negotiation abilities
- Insurance sales strategy
- Cold calling
- Policy renewals
- CRM software
- Client needs analysis
References
References
Upon RequestPersonal Information
Personal Information
Title: Associate in psychologyTimeline
Insurance Agent (Remote)
Agent Boost Marketing
06.2024 - Current
Licensed Tele Sales Agent
UHC United Healthcare
04.2022 - 06.2024
Insurance Agent (Field)
AmeriLife
10.2021 - 03.2022
Social Worker Assistant/ Transportation Coordinator
Pheasant Ridge Nursing and Rehab
04.2020 - 03.2021
Patient Support Services
G4S
08.2019 - 03.2020
Applied Behavioral Analysis
Intercept Youth (Health)
04.2019 - 07.2019
Youth Care Worker
Children’s Home Society of WV
07.2018 - 12.2018
C.A.S.E. Academy
Certified in Microsoft 2000, Refresher
State of West Virginia
Licensed in Insurance Agent from Health Insurance
Liberty University
Associate of Science from Psychology
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