Barbara Langdon
Killeen,TX
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Insurance Agent (remote)
eHealth
07.2023 - Current
- Tailor insurance solutions to meet individual client needs, consistently exceeding monthly sales targets
- Educated clients on coverage options, enabling informed decision-making and tailored insurance selections.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Maintain high customer service standards, contributing to a 20% increase in client retention
- Resolved customer inquiries and concerns promptly, ensuring a positive client experience.
- Maintained accurate client records, ensuring timely updates in management system for seamless client interactions.
- Collaborated with team members to enhance communication and service delivery efficiency, improving overall client satisfaction.
Sales Representative
Shift Technologies
09.2021 - 07.2023
- Achieved exceptional sales results as a Car Sales Representative, consistently exceeding monthly targets by 20%.
- Guided customers on vehicle features, contributing to 15% increase in satisfaction scores.
- Built strong customer relationships through effective communication and understanding of client needs.
- Facilitated smooth car-buying processes for customers.
Assistant Store Manager
Cero Financial Technologies
Round Rock, Texas
07.2019 - 09.2021
- Demonstrated strong leadership in overseeing daily operations of a fast-paced check cashing and payday loan establishment.
- Successfully trained and mentored staff to uphold high customer service standards, contributing to a 25% improvement in customer satisfaction.
- Implemented efficient workflows, resulting in a 15% increase in productivity.
- Coordinated daily store operations and staff scheduling to optimize workflow.
- Managed inventory and ensured product availability to enhance customer experience.
- Played a key role in ensuring compliance with financial regulations and company policies.
- Developed training programs for new employees on company policies and customer service standards.
Kids Club Attendant
Gold's Gym
Round Rock, Texas
11.2019 - 06.2021
- Developed and implemented creative activities that promoted social interaction and engagement among children.
- Demonstrated nurturing approach that supported emotional well-being and individual needs of each child.
- Ensured a safe and engaging environment for children, allowing parents to focus on workouts with peace of mind.
- Received commendations from parents for exceptional childcare and maintaining a clean and organized play area.
Cash Handling Specialist/Teller
Ace Cash Express
Statesville, North Carolina
03.2014 - 06.2019
- Managed financial transactions and check cashing processes with high accuracy, contributing to customer satisfaction and trust.
- Recognized for consistently meeting or exceeding cash handling targets and maintaining a positive customer experience.
- Addressed client inquiries and concerns promptly, enhancing overall customer service experience.
- Upheld compliance with financial regulations and company policies, fostering a secure environment for all transactions.
Retail Associate
Roses
Sailer City, North Carolina
11.2006 - 01.2012
- Provided excellent customer service by assisting shoppers with product inquiries, locating items, and ensuring a positive shopping experience.
- Utilized strong knowledge of store inventory to optimize merchandise placement, enhancing visibility and accessibility for customers.
- Earned recognition for reliability and attention to detail, fostering a welcoming atmosphere that encouraged customer engagement.
- Coordinated with team members to ensure a clean and organized store environment, supporting an enjoyable shopping experience.
Education
Associates of Arts - Psychology
Temple College
Temple 06.2023 - 03.2026
Skills
- Microsoft Word
- Excel
- PowerPoint
- Verbal and Written Communication
- Public Speaking
- Team Collaboration
- Conflict Resolution
- Customer Service
- Office Management
- Salesforce
- Computer Skills
- Marketing
- Cold Calling
- Account Management
- Customer service
- Sales strategy
- Communication skills
- Client education
- Time management
- Leadership skills
- Regulatory compliance
Certification
- Insurance Producer License, 08/26/2023, present
- CPR/AED
- Driver's License, 01/01/16, Present
References
Upon Request.
Timeline
Insurance Agent (remote)
eHealth
07.2023 - Current
Associates of Arts - Psychology
Temple College
06.2023 - 03.2026
Sales Representative
Shift Technologies
09.2021 - 07.2023
Kids Club Attendant
Gold's Gym
11.2019 - 06.2021
Assistant Store Manager
Cero Financial Technologies
07.2019 - 09.2021
Cash Handling Specialist/Teller
Ace Cash Express
03.2014 - 06.2019
Retail Associate
Roses
11.2006 - 01.2012