Damien Brown
Cypress,TX
Summary
Experienced Licensed Insurance Agent skilled in risk management, insurance policies, and building client relationships. Proficient in negotiating optimal coverage options to advocate for clients. Demonstrated ability to cultivate professional relationships and improve customer satisfaction. Proven track record of driving growth through strategic sales tactics and proactive problem-solving. Currently pursuing an Undergraduate Certificate in Cybersecurity at DeVry University with coursework in Information Technology, Networking, Programming, Operating Systems, Digital Devices, and Information Systems Security.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent (Remote)
Liberty Mutual Insurance
Houston, TX
03.2022 - Current
- Handled inbound calls from multiple states within the U.S
- Consulted with policy holders on their auto and property casualty insurance needs within states guidelines
- Worked with policy holders to help correct, adjust, and or add coverages to their auto and property policies
- Assisted policy holders with billing needs (making payments, bill adjustments, questions)
- Generated leads by quoting policy holders with additional policies that best benefits their needs
- Worked with underwriting to obtain approvals for policy renewals, reinstatements, and non-renewals.
PBX Guest Service Agent
Tyme Global Technologies
Houston, TX
12.2021 - 06.2022
- First point of contact for guests/customers
- Field incoming calls in a courteous and respectful manner from prospects
- Provide first-level resolution to customer issues
- Escalate unresolved issues to the next level of support
- Document problems in a detailed fashion and reroute them to the level
- Build relationships through superior customer service and satisfaction
- Work within established performance metrics.
Line Cook/Prep Cook
96 cafe
Humble, TX
09.2021 - 12.2021
- Prepped ingredients
- Cooked food orders on the line
- Managed staff
- Created original recipes on the menu
- Opened the kitchen for each day
- Properly cleaned kitchen.
Reservations Specialist
Enterprise
Houston, TX
03.2021 - 10.2021
- Answered incoming calls
- Created reservations
- Modified reservations
- Assisted customers with questions or concerns
- Dispatched incoming calls to appropriate department.
Night Auditor/Front Desk Clerk
Marriott
Spring, TX
06.2019 - 03.2021
- Created and completed Audit pack
- Assisted guests with check-in & check-out process
- Created and delivered Folios
- Balanced daily hotel accounts
- Dispatched incoming and outgoing calls
- Assisted and solved all guest issues.
Front Desk Agent
Comfort Suites
Humble, TX
02.2019 - 06.2019
- Check-in and check-out guests, provide customer service, manage the property, ensure any mistakes in the system are fixed
- Manage and dispatch shuttle, and prepare for night audit.
Night Auditor
Springhill Suites Houston North
Houston, TX
08.2018 - 02.2019
- Check-in and check-out guests, provide customer service, manage the property, run and file Audit reports, set up breakfast, prepared for departures.
Night Auditor/Front Desk Clerk
Comfort Inn & Suites
Houston, TX
02.2018 - 08.2018
- Check-in and check-out guests, provide customer service, manage the property, run and file Audit reports, set up breakfast, prepared for departures.
Night Auditor
Comfort Suites
Spring, TX
01.2017 - 02.2018
- Created and completed Audit pack
- Assisted guests with check-in & check-out process
- Created and delivered Folios
- Balanced daily hotel accounts
- Dispatched incoming and outgoing calls.
Night Auditor
Holiday Inn
Houston, TX
05.2016 - 01.2017
- Created and completed Audit Pack
- Assisted guests with check-in & check-out process
- Created and disputed Folios
- Balanced daily front desk and restaurant accounts
- Dispatched incoming and outgoing calls.
Security Officer
Patriot Security EOC
Houston, TX
04.2016 - 12.2016
- Patrolled assigned properties for the safety of the guests and employees on the property
- Documented and reported any suspicious activity
- Assisted employees and guests with simple needs.
Manager
Walgreens
Houston, TX
12.2015 - 04.2016
- Supervised all employees, assigning and overseeing their duties
- Assisted with customer complaints, issues, and questions
- Override system function
- Assisted pharmacy with bac orders and pick-ups
- Created shift close orders for all employees
- Calculated and balanced all registers and back off bank
- Created and filed all shift documents.
Supervisor
Holiday Inn Express
Atascocita, TX
01.2015 - 12.2015
- Checked-In & Checked-Out all staying guests
- Oversaw housekeeping on completion of work and duties
- Assisted with all guest complaints and concerns
- Trained new employees
- Created and edited reservations
- Operated incoming and outgoing calls
- Created employees' schedule.
Night Auditor
Marriott Houston Airport North
Houston, TX
02.2015 - 11.2015
- Created and completed Audit pack
- Assisted guests with check-in & check-out process
- Created and delivered Folios
- Balanced daily hotel accounts
- Dispatched incoming and outgoing calls.
Accounting Intern
Baker Hughes Incorporated
Houston, TX
03.2011 - 02.2012
- Filed client accounts
- Created and prepared presentations
- Calculated and balanced marketing accounts
- Created Excel presentations to document company market
- Oversaw and followed trainers' way of work.
Education
Undergraduate Certificate in Cybersecurity - Cybersecurity
Devry University
1200 E Diehl Rd Naperville, IL 6056306-2025
Culinary Degree - Culinary Arts
Auguste Escoffier School of Culinary Arts
Houston, TX10-2021
High School Diploma -
Penn Foster
Scranton, PA08-2017
Skills
- Microsoft Software Experience
- Hospitality Operating Systems
- Client Interaction
- Customer Service Expertise
- Proficient in Opera Software
- Experienced in Microsoft Word Applications
- Client Support
- Cash Management
- Appointment Coordination
- Administrative Support Specialist
- Hotel Night Auditor
- Safety Compliance Officer
- Culinary Expertise
- Team Leadership
- Point Of Sale Management
- Customer Engagement Upselling
- Budgeting and Reporting
- Administrative Oversight
- Culinary Industry Background
- Meal Preparation Expertise
- Recipe Development
- Kitchen Staff Supervision
- Proficient Typist
- Data Analysis Expertise
- Experienced in Microsoft PowerPoint Presentations
- Retail Merchandising
- Guest Services Management
- Food Service Skills
- Experienced Insurance Sales Professional
- Certified P &C Insurance Agent
- Kitchen Operations Knowledge
Certification
- Certified Food Safety Manager, 10/01/26
- TABC, 09/01/23
- Food Handler Certification
- Culinary Arts
- Property and Casualty
Languages
English
Native/ Bilingual
Accomplishments
Accepted into the National Honor Society
Deans List
Timeline
Licensed Insurance Agent (Remote)
Liberty Mutual Insurance
03.2022 - Current
PBX Guest Service Agent
Tyme Global Technologies
12.2021 - 06.2022
Line Cook/Prep Cook
96 cafe
09.2021 - 12.2021
Reservations Specialist
Enterprise
03.2021 - 10.2021
Night Auditor/Front Desk Clerk
Marriott
06.2019 - 03.2021
Front Desk Agent
Comfort Suites
02.2019 - 06.2019
Night Auditor
Springhill Suites Houston North
08.2018 - 02.2019
Night Auditor/Front Desk Clerk
Comfort Inn & Suites
02.2018 - 08.2018
Night Auditor
Comfort Suites
01.2017 - 02.2018
Night Auditor
Holiday Inn
05.2016 - 01.2017
Security Officer
Patriot Security EOC
04.2016 - 12.2016
Manager
Walgreens
12.2015 - 04.2016
Night Auditor
Marriott Houston Airport North
02.2015 - 11.2015
Supervisor
Holiday Inn Express
01.2015 - 12.2015
Accounting Intern
Baker Hughes Incorporated
03.2011 - 02.2012
Undergraduate Certificate in Cybersecurity - Cybersecurity
Devry University
Culinary Degree - Culinary Arts
Auguste Escoffier School of Culinary Arts
High School Diploma -
Penn Foster
Similar Profiles
Patrick KellyPatrick Kelly
Claim Team Manager at State Auto Insurance/Liberty Mutual InsuranceClaim Team Manager at State Auto Insurance/Liberty Mutual Insurance
Luz Guzman RomanoLuz Guzman Romano
Lead Sales Representative at Liberty Mutual Insurance/Comparion Insurance AgencyLead Sales Representative at Liberty Mutual Insurance/Comparion Insurance Agency
Grant MeierGrant Meier
Claim Manager at State Auto Insurance/Liberty Mutual InsuranceClaim Manager at State Auto Insurance/Liberty Mutual Insurance
Austen FosterAusten Foster
Customer Service Lead at State Auto Insurance Companies / Liberty Mutual InsuranceCustomer Service Lead at State Auto Insurance Companies / Liberty Mutual Insurance
Mark ConlonMark Conlon
Corporate Counsel at Hewlett Packard EnterpriseCorporate Counsel at Hewlett Packard Enterprise