Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charity Mcdonald

Natchez,MS

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

7
7
years of professional experience

Work History

Licensed Insurance Agent (Remote)

Concentrix
Natchez, MS
10.2022 - 03.2025
  • Interviewed prospective clients to obtain data about financial resources and needs.
  • Identified opportunities for cross-selling additional policies or services to existing customers.
  • Responded to customer inquiries and problems to promote great service.
  • Maintained accurate records of client information including contact details and policy changes.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Contacted underwriters and submitted forms to obtain binder coverage.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.

Repossession Agent

Loss Prevention Services Limited
Natchez, MS
03.2018 - 02.2021
  • Contacted insurance companies to check status of claim payments.
  • Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
  • Advised delinquent customers on strategies for debt repayment.
  • Adhered to state laws regarding repossessions, privacy rights, and other regulations.
  • Demonstrated excellent problem-solving skills when dealing with difficult customers.
  • Researched public records such as titles, liens, registrations in order to verify ownership information.
  • Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
  • Contacted customers with delinquent accounts to solicit payment.
  • Answered customer questions regarding account discrepancies or problems.
  • Collaborated with lenders, law enforcement agencies, legal counsels, clients, and debtors in order to ensure successful recoveries.

Education

High School Diploma -

Alcorn State University
Lorman, MS

Skills

  • Complaint resolution
  • Account updating
  • Report transcription
  • Office equipment proficiency
  • Call escalation
  • Verbal and written communication
  • Multi-line telephone operations
  • Call center operations
  • Empathy and patience
  • Product and service solutions
  • Client account management
  • Policy adjustment
  • Goal oriented approach
  • Claims handling proficiency
  • Proficient in All Computer Software

Timeline

Licensed Insurance Agent (Remote)

Concentrix
10.2022 - 03.2025

Repossession Agent

Loss Prevention Services Limited
03.2018 - 02.2021

High School Diploma -

Alcorn State University

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Charity Mcdonald