Alanna McCain
Anniston,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Optometric Technician
Americas Best Contacts And Eyeglasses
01.2024 - Current
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
Café Cashier
Sam's Club
09.2023 - 12.2023
- Maintained high standards of cleanliness throughout the cafe, adhering to health department regulations for food safety.
- Boosted sales through upselling promotional items and suggesting complementary products to customers.
- Assisted in inventory management, ensuring adequate stock levels and timely replenishment of supplies.
- Supported efficient kitchen operations by promptly communicating customer orders to back-of-house staff members.
- Showcased strong multitasking abilities juggling multiple responsibilities such as order taking cashiering and answering phone calls without compromising quality of service provided.
Package Handler
FedEx
07.2023 - 09.2023
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
Cashier
Finish Line
10.2022 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Package Handler
UPS
08.2022 - 10.2022
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Stored and secured packages in designated areas to prevent damage and theft.
Hostess
Texas Roadhouse
06.2022 - 08.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Server
Yamato's Japanese Steakhouse
03.2022 - 06.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Cashier
Walmart
07.2020 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High school or equivalent -
Weaver High School - Weaver
AL, AL05.2022
Skills
- Hardworking
- Communication
- Adapting
- Time management
- Cashiering
- Appointment Scheduling
- Customer service
- Organizational skills
- Patient care
- Ophthalmology
- Medical office experience
- Medical terminology
- Optical experience
- Work Ethic and Integrity
- Patience and Empathy
Certification
Certified Ophthalmic Technician
Timeline
Optometric Technician
Americas Best Contacts And Eyeglasses
01.2024 - Current
Café Cashier
Sam's Club
09.2023 - 12.2023
Package Handler
FedEx
07.2023 - 09.2023
Cashier
Finish Line
10.2022 - 06.2023
Package Handler
UPS
08.2022 - 10.2022
Hostess
Texas Roadhouse
06.2022 - 08.2022
Server
Yamato's Japanese Steakhouse
03.2022 - 06.2022
Cashier
Walmart
07.2020 - 03.2022
High school or equivalent -
Weaver High School - Weaver