Rebecka Salim

• Conducted comprehensive pre-examination tests to assess patient vision and eye health.
• Assisted optometrists with patient care and management during routine eye exams.
• Processed prescription orders accurately using electronic health record systems.
• Educated patients on proper contact lens usage and optical product selection.
• Verified insurances for available benefits
• Preformed Retinal Imaging to view behind the eye
• Reminded existing patients of outdated prescriptions
• Called to inform appointment times

• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning cash, payment cards, and receipts to customers.
• Strived to meet commission goals
• Informed customers on lens material and design
• Utilized effective selling techniques to drive sales.
• Listened to customer needs and desires to identify and recommend optimal products.

• Elevated performance levels and minimized compliance issues by fully training new hires
• Helped new hires assimilate into workforce and get up to speed on procedures with successful onboarding processes

• Answered telephone to take messages or redirect calls to appropriate colleagues
• Conditioned the Fashions department to keep this area neat
• Gather and put away returns from the service desk
• Restocking and organizing new product
• Assisted up front during busy hours either running a lane or bagging
• Removing Ads that expire from the sales floor

• Operated System to check out customers
• Aided customers who request assistance with taking groceries to their vehicle
• Assisted customers in bagging products
• Ensuring the lane being used is clean
• Greeting customers who come through the line

• Folded and restocked clothing
• Zoned areas to keep store neat
• Assisted in the fitting room and reorganized displays
• Assisted guests in locating products
• Helped up front of a cashier when busy

• Assists in drive-ups and order pickups
• Helped customers return items
• Operated system to check out guests
• Continued working as a style consultant as well as acting as the first response to return to checkout lanes

• Answered phone in a timely manner to assist guests
• Folded and restocked clothing
• Observed fitting room, helped guests find items around the store
• Aided cashiers as additional help during store rush times

•Cross-trained in a dual role handling both clinical patient pre-testing and front-desk practice administration

•Conducted clinical pre-testing and preliminary examinations (such as auto-refraction, tonometry, OCT, and visual field testing) to prepare patients for the optometrist.

•Optimized clinic workflow by efficiently managing patient check-ins, medical scheduling, and digital health records (EHR).

•Handled insurance verification and vision and medical plan authorization to ensure accurate billing and patient copays.

•Submitted Eye exam and services claims via EyeMed.

•Accurately entered billing information into an EHR system