ALANNA MERCADO
Orlando,Florida
Summary
Passionate individual who is driven to succeed while also providing a relaxing and friendly atmosphere for anyone in my work space. I am respectful, courteous and professional at all times. Motivated to make each day count!
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operational Accounting Payment Processer
Nelnet Student Loan Services
01.2022 - 01.2024
- Maintained adherence to internal payment processing procedures by meticulously reviewing invoices for accuracy.
- Guided clients on efficient bill payment techniques, payment plan options, and account overviews.
- Providing exceptional customer support through both chat and phone channels.
- Investigated customer complaints about incorrect or delayed payments and resolved any issues quickly and efficiently.
REMOTE CUSTOMER SERVICE REPRESENTATIVE
MCI
Orlando, Florida
04.2021 - 11.2021
- Delivered prompt responses to questions received via the general CDC help desk line regarding Covid-19 related concerns
- Organized and coordinated vaccination appointments for Florida residents
- Provided company with customer complaints for feedback purposes.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
CASHIER
Pirates Adventure Dinner
Orlando, Florida
12.2019 - 10.2020
- Offered comprehensive guidance to customers, ensuring their needs were met and questions were promptly resolved.
- Managed cash register operations with proficiency and precision while adeptly handling payments via multiple channels.
- Adhered to social distancing protocols and performed daily temperature checks upon guest arrival.
- Performed other duties as assigned by management.
HOME ATTENDANT
Ideal Home Care
Bronx, NY
01.2019 - 05.2019
- Coordinated and accompanied patient for various errands including appointments, banking, and groceries.
- Cared for patients by helping with personal hygiene tasks and accomplishing basic household chores.
- Responded promptly to emergency situations with appropriate action.
- Provided mental and emotional support to ensure client happiness and well-being.
HOME ATTENDANT
Community Home Care
Brooklyn, NY
11.2017 - 12.2018
- Assisted in transporting clients to doctor's visits and running errands.
- Catered to clients' dietary restrictions and preferences by creating personalized meal plans.
- Enhanced patient satisfaction through attentive support in grooming, bathing, dressings, mobility routines as well as foot and nail care.
- Promoted client contentment and safety through the maintenance of a clean, organized space.
COSTUME SPECIALIST
Universal Studios
Orlando, FL
04.2012 - 04.2014
- Proactively addressed and efficiently resolved performer issues
- Enhanced and repaired wardrobe items by utilizing specialized skills and acquired knowledge, including sewing hems, replacing snaps, fixing tears, and applying buttons.
- Ensured the upkeep and cleanliness of costume items through the implementation of diverse cleaning methods.
- Streamlined costume preparation and performer wardrobe transitions by organizing and arranging parade/show costumes.
Education
High School Diploma -
06.2011
Skills
- Professionalism and Courtesy
- Cash Management
- Honest and Dependable
- Relationship Building
- Client Relations
- Data Entry
- Chat and Phone Correspondence
Awards
National Honors Society
Languages
English
Professional
Accomplishments
- National Honor Society Member throughout High School
- Prom Queen
- Athletic Trainer all 4 years of High School
Certification
- Mixology
- Dispensary Management
References
References available upon request.
Timeline
Operational Accounting Payment Processer
Nelnet Student Loan Services
01.2022 - 01.2024
REMOTE CUSTOMER SERVICE REPRESENTATIVE
MCI
04.2021 - 11.2021
CASHIER
Pirates Adventure Dinner
12.2019 - 10.2020
HOME ATTENDANT
Ideal Home Care
01.2019 - 05.2019
HOME ATTENDANT
Community Home Care
11.2017 - 12.2018
COSTUME SPECIALIST
Universal Studios
04.2012 - 04.2014