Sabrina Davis
Tyler,TX
Summary
Dynamic professional with proven expertise in electronic payments and exceptional problem-solving abilities, honed at Connexus Resource Group. Excelled in high-volume transaction processing and customer service, managing over 200 calls weekly, and driving customer satisfaction through effective communication and empathy. Achieved significant sales revenue growth at Momentum Solar through strategic cold calling.
Overview
4
4
years of professional experience
Work History
Remote Payment Processer/Customer Service Agent
Connexus Resource Group
06.2022 - 01.2025
- Managed high-volume payment processing tasks.
- Processed payments for multiple different billers such as car payments, insurance payment, electricity payments, property taxes etc.
- Manage high called volume of 200 - 230 calls a week.
- Helped customers with inquires of the status of there payments and processed refunds and also utilized strong problem-solving skills to quickly identify and address customer issues
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Utilized Teams Chat for meetings, daily interaction with Team Lead and weekly QA reviews of calls.
Tax Customer Service Agent
Activus Connect
12.2021 - 04.2022
- Manage multiple systems to help customer with the status of there tax return.
- Helped a high volume of customers navigate through the website and app of Tax Act to complete there tax return.
- Process payments for customers to download a previous year to there PC/Laptop
- Shared screen with customers device to complete the process of successfully submitting there Efile, deleting unfinished tax returns and printing out there tax return.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Addressed customer account discrepancies and concerns.
- Delivered exceptional customer service to every customer by leveraging the knowledge of products and services and creating welcoming, positive experiences.
Outbound Sales Representative
Momentum Solar
01.2021 - 12.2021
- Increased sales revenue through strategic cold calling and lead generation activities.
- Made 50+ cold calls per day resulting into sales.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Made a high volume of outbound calls to potential customers.
Education
High School Diploma -
Franklin Parish High School
Winnsboro, LA05-2016
Skills
- Electronic payments
- Credit card processing
- Transaction processing
- Call center experience
- Active listening
- Patience
- Effective Communication
- Problem-Solving
- Ability To Handle Difficult Situations
Timeline
Remote Payment Processer/Customer Service Agent
Connexus Resource Group
06.2022 - 01.2025
Tax Customer Service Agent
Activus Connect
12.2021 - 04.2022
Outbound Sales Representative
Momentum Solar
01.2021 - 12.2021
High School Diploma -
Franklin Parish High School
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