Alanna Ortega
Victoria
Summary
Professional with experience in customer service and retail operations, demonstrating strong communication skills and problem-solving abilities. Managed fitting rooms and provided personalized assistance to customers, enhancing their shopping experience while adhering to safety protocols. Organized merchandise displays and replenished stock efficiently, contributing to a visually appealing sales floor. Collaborated with team members to achieve sales goals, fostering a positive work environment through effective teamwork.
Overview
1
1
year of professional experience
Work History
Textile Worker
JD Sports
Victoria
09.2024 - Current
- Followed safety protocols
- Greeted customers upon entry, providing personalized assistance and building rapport to enhance the shopping experience.
- Replenished stock on the sales floor and organized displays to ensure merchandise was visually appealing and accessible.
- Operated POS systems to complete cash, credit, and returns transactions accurately and efficiently
- Maintained knowledge of current sales, promotions, and store policies to effectively guide customers and drive sales.
- Managed fitting rooms, provided size and style recommendations, and ensured a clean, organized area for customers.
- Handled customer concerns with professionalism, resolving issues to ensure satisfaction and brand loyalty.
- Collaborated with team members to achieve daily sales goals and maintain a positive work environment.
Associate
Cinemark
Victoria
02.2024 - 09.2024
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Operated equipment such as scanners and scales correctly during checkout process.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Education
Some College (No Degree) - Computer Science
Victoria West High School
Victoria , TXSkills
- Great communication skills
- Team Leader
- Cash handling
- Punctual
- Computer skills
- Customer service
- Problem solving
- Material sourcing
- Fashion trend analysis
Timeline
Textile Worker
JD Sports
09.2024 - Current
Associate
Cinemark
02.2024 - 09.2024
Some College (No Degree) - Computer Science
Victoria West High School