Alanna Plovnick
Lakewood Ranch
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Representative
Sarasota County Government
04.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Postal Service Employee
UNITED STATES POSTAL SERVICE
10.2022 - 04.2024
- Sorted mail according to size, shape and destination.
- Used computer systems to track packages and update client information.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Used automated mail processing equipment to sort and collate mail.
Junior Administrative Assistant
INTERCOASTAL MEDICAL GROUP
09.2021 - 09.2022
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
Customer Service Staff
PUBLIX SUPERMARKETS, INC
02.2017 - 08.2021
- Confers with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts or obtain details of complaints
- Investigate and resolve customer inquiries and complaints in a timely and professional manner
- Develop and retain relationships with customers and strive to acquire prospective customers
- Responsible for cash handling of a 68,000 square foot, high volume supermarket with 21 cash tills
- Daily reconciliation and reporting of all cash and electronic funds transfers to Publix Corporate Office, Lakeland, FL
- Process Western Union transactions and money orders.
Education
Associate of Arts - HOMELAND SECURITY
KEISER UNIVERSITY
09.2023
High School Diploma -
SARASOTA MILITARY ACADEMY
Sarasota, FL05.2019
Skills
- Problem-Solving Skills
- Operational Efficiency
- Data Integrity
- Customer support
- Data entry
- Customer service
- Appointment scheduling
- Gathering information
Certification
2017 - Competed in NYSSMA – New York State School Music Appreciation Instrument: Violin – Score Achieved: 100% Studied Latin and American Sign Language (ASL) Microsoft Word and Power Point
Timeline
Call Center Representative
Sarasota County Government
04.2024 - Current
Postal Service Employee
UNITED STATES POSTAL SERVICE
10.2022 - 04.2024
Junior Administrative Assistant
INTERCOASTAL MEDICAL GROUP
09.2021 - 09.2022
Customer Service Staff
PUBLIX SUPERMARKETS, INC
02.2017 - 08.2021
High School Diploma -
SARASOTA MILITARY ACADEMY
2017 - Competed in NYSSMA – New York State School Music Appreciation Instrument: Violin – Score Achieved: 100% Studied Latin and American Sign Language (ASL) Microsoft Word and Power Point
Associate of Arts - HOMELAND SECURITY
KEISER UNIVERSITY
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