Alanna Spears
Coeburn,VA
Summary
Experienced customer service agent with over 8 years of proven track record in the field. Possesses exceptional communication and writing skills for effective customer interaction. Seeking career advancement with a growth-oriented organization that values professional development. Comfortable working independently or collaboratively within a team to ensure timely and accurate task completion.
Overview
8
8
years of professional experience
Work History
Supervisor
Advanced Call Center Technologies
10.2022 - Current
- Plans, oversees and assesses productivity of team of agents
- Conducts training
- Implements and enforces systems, policies, and procedures
- Maintains safe and healthy work environment
Fraud Analyst
Advanced Center Technologies
10.2020 - 10.2022
- Responsible for monitoring and investigating fraudulent transactions occurring on bank accounts and financial transactions
- Analyzes the data to identify any fraudulent or suspicious activities
- Works with other programs to ensure accurate results for the company as well as clients
High Value Account Manager
Sykes
02.2019 - 10.2020
- Served as a contractor for Intuit Quickbooks
- Worked as a liaison between clients and employer
- Daily duties involved technical support as well as advising new products that would benefit the clients company
Sales Associate
Maurices
02.2017 - 02.2019
- Responsible for assisting customers through the shopping experience
- Daily duties include greeting customers, helping customers find specific products and completing the check out process using POS system
ITunes Billing Advisor
Conduent
01.2017 - 11.2018
- Discovers customers needs and follows up with solutions
- Guided and advised the customers on new products
- Provides information regarding customer accounts and billing information also provides technical support
Fast Food Attendant
Braums
06.2016 - 01.2017
- Performs duties such as taking orders and serving food and beverages
- Serves customers at counter using POS system and takes payment
Education
Pharmacy Technician -
Martinsburg College
06.2017
Skills
- Project Management
- Communication
- Leadership
- Customer Service
- Microsoft products
- Problem Solving
Timeline
Supervisor
Advanced Call Center Technologies
10.2022 - Current
Fraud Analyst
Advanced Center Technologies
10.2020 - 10.2022
High Value Account Manager
Sykes
02.2019 - 10.2020
Sales Associate
Maurices
02.2017 - 02.2019
ITunes Billing Advisor
Conduent
01.2017 - 11.2018
Fast Food Attendant
Braums
06.2016 - 01.2017
Pharmacy Technician -
Martinsburg College