Alanna M. Vilaro
Miami Gardens
Summary
With 13 years of customer service experience, handling money and considered to be highly effective with performing any job given to me, every challenge is accepted. With the right training from my authorities I’ll be performing my job adequately and will do everything in my power to perform at best I can to make my employer amazed by my performance. A position where I am able to use my organization skills, multi-tasking and the ability to work well with others and my experience with customer service.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Flight Attendant
Spirit Airlines Inc.
Fort Lauderdale
01.2022 - 05.2026
- Ensured passenger safety through pre-flight briefings and compliance checks.
- Assisted passengers with boarding, seating, and luggage arrangements.
- Delivered exceptional customer service during flights and resolved passenger inquiries.
- Collaborated with flight crew to maintain smooth operations and communication.
- Responded to medical emergencies with first aid and support protocols.
Sales Expert
T-MOBILE
02.2021 - 12.2021
- Task and responsibilities in this job was to be the first person they see and be the first to greet them with a positive and happy attitude.
- The indicated person to assist customers with any issues regarding their mobile devices or services.
- Assist customers in deciding what is the best course of action when purchasing a new mobile device and any accessories needed or that accompany the device.
- Checking the customers out at the register by scanning and charging them.
- Handled both cash and card payments.
- Handled operations in opening and closing the store.
- Which include counting registers and creating nightly deposits, and also accepting new inventory.
- Managed inventory levels of devices and accessories for optimal availability.
- Trained new staff on customer service best practices and sales strategies.
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
Service Expert Specialist II
Logisticare
02.2019 - 09.2020
- After 6 months in LogistiCare I was promoted to a Service Expert Specialist II would handle multiple Broker Clients and member's.
- Handled multiple inboxes with a high volume of incoming emails and member grievances.
- Assisted in multiple daily reports.
- Establish positive and effective working relationships with customers, providers and agencies to establish superior customer service and to reduce the number of official complaints.
- Records and initiates investigation of complaints, grievances and general issues via phone and all incoming communication channels as well as initiates corrective actions.
- Work closely with other work streams to complete investigation.
- Collects all necessary supporting information to accurately provide a resolution.
- Collaborated with healthcare providers to optimize patient transport solutions.
- Facilitated communication between drivers, clients, and internal teams for seamless operations.
- Monitors the complaint aging report in order to comply with turnaround requirements on resolution.
Call Center Agent
Logisticare
02.2019 - 06.2020
- Assisted customers with inquiries about transportation services and benefits.
- Documented customer interactions accurately in the database system.
- Managed call volume efficiently while maintaining high service standards.
- Make reservations for members to receive transportation and scheduling.
- Call and deal with different transportation company’s confirming and verifying information.
- Coordinated with logistics teams to schedule and confirm rides for clients.
Hostess/server
Cancun grill
06.2013 - 02.2019
- Provide customers with outstanding customer service and being the first point of contact for guests as they entered the restaurant.
- To communicate efficiently with customers to ensure they were satisfied with our services.
- Handled take out orders, as well as serving tables.
- Required to take orders and inputting orders into a computer system.
- Accepting different forms of payment and responsible for handling cash.
- Greeted and seated guests promptly upon arrival.
- Managed reservation system to optimize seating arrangements.
- Assisted in training new host staff on procedures.
- Monitored dining area for cleanliness and ambiance upkeep.
Hostess/server
Italy Today
Miami
12.2017 - 03.2018
- First point of contact for guests and responsible for overseeing their orders and charges.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Coordinated with servers to ensure smooth dining flow.
- Communicate efficiently with customers and to greet them with a positive and happy attitude to ensure that they are satisfied with our services.
- Handled take out orders, as well serving tables.
- Required to take orders and inputting orders into a computer system.
- Accepting different forms of payment and responsible for handling cash.
Personal Assistant
Law Office
Miami
04.2015 - 03.2016
- Schedule appointments, and speak with insurance companies, Hospitals and Medical Clinics over the phone regarding clients.
- All paperwork. (Typing, emailing, scanning, filing, copying, and filing documents with the Court and Judges online.)
- Managed attorney schedules and coordinated appointments efficiently.
- Prepared legal documents and maintained client files accurately.
- Communicated with clients regarding case updates and office procedures.
- Organized office operations and ensured smooth daily workflow.
- Assisted in preparing for court hearings and client meetings thoroughly.
- Greeted visitors in a professional manner and provided assistance with inquiries.
Education
High School -
MAVERICK HIGH SCHOOL
HOMESTEADSkills
- English
- Spanish
- Microsoft Word
- Microsoft Excel
- Customer service
- Flight operations
- Conflict resolution
- Time management
- Leadership qualities
- Teamwork and cooperation
References
- Royce Herrera, Supervisor, Logisticare, Miami Lakes, 305-890-4619
- Kenyetta Houston, Regional Manager, Logisticare, Miami Lakes, 305-209-1791
- Yoel Delgado, Restaurant Manager, Cancun Grill, Miami Lakes, 786-356-3852
- Efrain Cardenas, Restaurant Manager, Cancun Grill, Miami Lakes, 786-693-0280
Contact Permission
YES, YOU MAY CONTACT EVERY EMPLOYER LISTED ABOVE
Timeline
Flight Attendant
Spirit Airlines Inc.
01.2022 - 05.2026
Sales Expert
T-MOBILE
02.2021 - 12.2021
Service Expert Specialist II
Logisticare
02.2019 - 09.2020
Call Center Agent
Logisticare
02.2019 - 06.2020
Hostess/server
Italy Today
12.2017 - 03.2018
Personal Assistant
Law Office
04.2015 - 03.2016
Hostess/server
Cancun grill
06.2013 - 02.2019
High School -
MAVERICK HIGH SCHOOL