Alanna Walker
Houston,United States
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
English Teacher
Aldine
02.2021 - 06.2023
- Developed innovative lesson plans to engage students in English language learning.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Prepared and implemented lesson plans covering required course topics.
- Designed and implemented assessments to measure student progress in English language learning.
- Coordinated activities to encourage interest in reading.
- Built variety of formative and summative assessments to measure student progress.
Paraeducator, Special Education
Fortbend ISD
09.2016 - 02.2021
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Reported on student progress, behavior, and social skills to parents.
- Developed tailor-fit lesson plans to cater to individual needs of each student.
- Adapted equipment and technology, boosting student engagement and motivation.
- Interacted physically and verbally with students throughout each day.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
Insurance Customer Service Representative
Sams Medical Services
01.2016 - 09.2016
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Modified, updated and processed existing policies.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Calculated adjustments, premiums and refunds.
Customer Service Representative
Aon Hewitt
08.2013 - 12.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Bachelor of Science - Interdisciplinary Studies
University of Houston - Downtown
Houston, TX12.2020
Associate of Arts -
Lonestar Community College
Houston, TX05.2016
Skills
- Consultative Sales
- Paperwork Processing
- Product Knowledge
- Call Management
Timeline
English Teacher
Aldine
02.2021 - 06.2023
Paraeducator, Special Education
Fortbend ISD
09.2016 - 02.2021
Insurance Customer Service Representative
Sams Medical Services
01.2016 - 09.2016
Customer Service Representative
Aon Hewitt
08.2013 - 12.2015
Bachelor of Science - Interdisciplinary Studies
University of Houston - Downtown
Associate of Arts -
Lonestar Community College
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