Alannagh Grantland
Wasilla,AK
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking any opportunity to expand my skills while facilitating company growth.
Overview
3
3
years of professional experience
Work History
Opening Shift
House Of Bread, Wasilla
Wasilla, AK
06.2024 - Current
- Utilized strong leadership skills to motivate team members towards achieving daily objectives.
- Greeted customers entering the store, providing them with a friendly and welcoming atmosphere.
- Opened facility daily and prepared areas for service.
- Analyzed, monitored, and maintained inventory.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening shift change functions to maintain operational standards each day.
Manager and Inventory Coordinator
Joann Fabrics
Wasilla, AK
06.2024 - Current
- Answered customer inquiries regarding store policies and procedures.
- Ensured compliance with all safety regulations within the store environment.
- Resolved customer complaints.
- Stocked shelves with merchandise when needed.
- Verified that customers were of legal age to purchase age restricted items.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new cashiers to maximize performance.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Enforced customer service standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Streamlined communication channels, improving information flow and decision-making speed.
- Resolved customer inquiries and complaints requiring management-level escalation.
Personal Shopper
Walmart
Wasilla, AK
12.2022 - 07.2023
- Assisted customers in selecting items that met their individual needs and preferences.
- Organized clothing racks, shelves, and displays in the store according to size, color, and style.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Collaborated with store management team to ensure appropriate inventory levels were maintained.
- Inspected returned merchandise for damage or defects before placing it back on display.
- Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
- Secured and stored items until customer pickup.
- Satisfied customers with quick, accurate service under tight deadlines.
- Listened to customer needs to identify and recommend best products and services.
- Greeted customers and answered product or service questions.
Barista
Mocha Moose
Wasilla, AK
08.2022 - 09.2022
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Described menu items to customers and suggested products based on stated preferences.
- Received and accurately processed customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Followed health, safety and sanitation guidelines to pass state inspections.
Education
High School Diploma -
Colony High School
Palmer, AK05.2022
Skills
- Discipline understanding
- Reliability and trustworthy
- Conflict Resolution
- Accepts and applies constructive criticism
- Team building
- Critical thinking
- Customer service
- Communication
- Knows basic ASL
- Adaptability
References
References available upon request.
Timeline
Opening Shift
House Of Bread, Wasilla
06.2024 - Current
Manager and Inventory Coordinator
Joann Fabrics
06.2024 - Current
Personal Shopper
Walmart
12.2022 - 07.2023
Barista
Mocha Moose
08.2022 - 09.2022
High School Diploma -
Colony High School