Summary
Overview
Work History
Education
Skills
Certification
Additional Information
References
Timeline
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Alannah Ledford

Harwich,MA

Summary

Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Punctual and honest worker with solid background in active and lively environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Responsible and hardworking, with strong willingness to learn. History of keeping work areas clean, neat and professionally arranged. Great listening skills combined with attentive and detail-oriented nature. Articulate, energetic and results-oriented team player with exemplary passion for developing relationships and cultivating partnerships.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front End Service Clerk

Stop & Shop
Harwich, MA
04.2017 - Current
    • Answered questions about store policies and addressed customer concerns.
    • Restocked and organized merchandise in front lanes.
    • Helped customers complete purchases, locate items and join reward programs.
    • Worked flexible schedule and extra shifts to meet business needs.
    • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
    • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Phlebotomy Intern

Quest Diagnostics
Orleans, MA
01.2022 - 01.2022
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Centrifuged blood samples as outlined in clinical protocols.

Production Baker

Surfside Bakery
Surfside Beach, SC
05.2015 - 01.2017
  • Served numerous bakery vendors daily with professional and effective customer service and goods.
  • Managed inventory, labor, expenses and other operational processes.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
  • Cleaned and maintained kitchen equipment and oven.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Associate of Science - Nursing

Cape Cod Community College
West Barnstable, MA
05.2022

Skills

  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Multitasking and Prioritization
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Computer Proficiency and Microsoft Office
  • Attention to Detail
  • Adaptable and Flexible
  • Engaging with Diverse Customers
  • Team Cooperation

Certification

  • Certified EKG technician
  • Phlebotomy technician (ASCP certification in progress)
  • BLS certified
  • Extensive training in Covid-19 testing and care

Additional Information

  • Active member and participant in the community
  • Completed 3 week internship with Quest Diagnostics
  • Highly motivated and skilled in multidisciplinary care

References

JoAnn Basilio-Colameco - Former Boss Phone: 774-836-6937

Shelly-Jo Talvacchia Rowell - Instructor Phone: 508-364-5057

Kayla DiSalvatore - Preceptor/Instructor Phone: 774-404-1146


Timeline

Phlebotomy Intern

Quest Diagnostics
01.2022 - 01.2022

Front End Service Clerk

Stop & Shop
04.2017 - Current

Production Baker

Surfside Bakery
05.2015 - 01.2017

Associate of Science - Nursing

Cape Cod Community College

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Alannah Ledford