Alannah Voce
Lake Arrowhead,CA
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction and operational efficiency at Jetties by mastering multitasking and leveraging strong teamwork and collaboration skills. Demonstrated expertise in safe food handling and exceptional customer service, contributing to a noticeable reduction in order errors and an improved dining experience.
Overview
3
3
years of professional experience
Work History
Food Runner/ Cashier
Jason Francis
05.2023 - Current
- Addressing high-pressure situations calmly and professionally during busy hours and unexpected rushes at the restaurant.
- Undertaking multiple tasks at once, while prioritizing my responsibilities effectively to achieve maximum productivity.
- Welcoming customers and providing exceptional customer service.
- Working with the kitchen staff to guarantee order accuracy, reducing order errors and complaints.
- Exhibiting my capability to respond fast and efficiently to customers requests.
- Skilled in quickly clearing tables for incoming customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Server
Meghan
10.2022 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in planning and execution of special events.
Sandwich Maker
Sheikh
07.2021 - 05.2022
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Enhanced customer satisfaction by consistently preparing high-quality sandwiches and maintaining a clean workspace.
- Greeted guests, promoted specials, and took orders.
- Maintained strict adherence to food safety guidelines and regulations, ensuring a safe dining experience for customers.
- Managed cash transactions efficiently while adhering to company policies for financial security measures.
Education
Rim of The World High School
Lake Arrowhead, CA06.2024
Skills
- Teamwork and Collaboration
- Strong Work Ethic
- Customer Service
- Effective Multitasking
- Sense of urgency
- Flexible Schedule
- Anticipating Customer Needs
- Safe Food Handling
Timeline
Food Runner/ Cashier
Jason Francis
05.2023 - Current
Server
Meghan
10.2022 - 04.2023
Sandwich Maker
Sheikh
07.2021 - 05.2022
Rim of The World High School