ALANNA RAYNE SMITH

• Hired to launch new Bakery, train and equip new staff to supply fresh pastries to eight coffee shop location's.
• Costing & Budget
• Developed new and seasonal Pastries.
• Quickly became proficient in Shopify, Shopventory and other platforms used to efficiently operate department.
• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous improvements.
• Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
• Focused on professional empathy towards each employee for positive individual and team growth.
• Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
• After dialing in team and operations, I moved to a new position in product development working closely with CEO and president to launch specialty items.

• Promoted and advertised business via social media to generate leads and maximize brand identity and target ideal customers.
• Custom orders that include dietary restrictions. For example, gluten free, dairy free, & egg free desserts
• Wide range of offered services such as: custom orders, weddings, catering for baby showers, church events, birthdays, medical spas, doctors offices & hospital functions.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Networked with current and potential clients to build connections and nurture relationships.
• Handled problematic clients with an upbeat, positive attitude, offering catered solutions when applicable while maintaining excellent customer service.
• Created and reviewed invoices

• Maintained well-organized food prep area to keep work consistent.
• Coordinated with other staff to guarantee timely delivery of all pastries, cakes and desserts while ensuring strict production schedule was met.
• Operated ovens and bakery equipment to prepare products according to recipes.
• Participated in team meetings and training sessions to stay informed about product updates and changes.

• Held position as a lead server while also creating and preparing cold plate desserts/menu for Dinner service & board member events
• Completed store opening and closing procedures.
• Responsible for making bi-weekly schedules for front of house
• Trained and mentored new employees.
• Opened and closed restaurant by counting registers, making deposits, and storing and filing all daily paperwork.
• Processed cash, credit, debit, and check payments.

• Prepped all desserts for service
• Executed orders during service
• Worked in a fast paced, fine dining kitchen
• Worked with a dessert menu that catered to strict kosher guidelines
• Catered desserts for private events on and off site as well as specialty cakes for VIP clients
• Averaged 14hr shifts 6 days per week

Directed pastry operations, specializing in cold pastries and cakes.

• Coordinated new patient referrals, ensuring timely and accurate processing of documentation.
• Streamlined communication between medical staff and patients, enhancing referral efficiency.
• Implemented tracking systems for referrals, improving follow-up procedures and patient engagement.
• Developed training materials for onboarding new staff, fostering knowledge transfer and consistency.
• Analyzed referral patterns, providing insights to management for strategic patient care improvements.
• Led initiatives to improve patient intake processes, resulting in enhanced service delivery standards.
• Provided exceptional customer service to patients, addressing concerns promptly and professionally.