Alanna Switzer
Portage,Indiana
Summary
Motivated and adaptable team leader with hands-on experience in fast-paced, customer-focused environments. Proven ability to manage multiple responsibilities simultaneously, from employee training and crew coordination to maintaining high standards of service and operational efficiency. Skilled in resolving challenges swiftly with professionalism and empathy. Consistently recognized for maintaining composure and efficiency while juggling competing priorities.
Overview
3
3
years of professional experience
Work History
Crew Leader
Emagine Entertainment
Portage, Indiana
08.2023 - Current
- Trained new hires on job duties, safety protocols, and company policies.
- Ensured compliance with all health and safety regulations.
- Managed multiple employees in various job tasks throughout phases of project completion.
- Organized crew placement per job function when assigning work.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a timely manner with empathy and understanding.
Crew Member
Emagine Entertainment
Portage , Indiana
02.2023 - 08.2025
- Entered orders into a computer system to send order details to the kitchen, mentioning customers' special requests and food allergies in person.
- Maintained an organized work area to ensure efficient operations.
- Upheld high standards of productivity and quality in operations.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assisted professionals with store opening and closing procedures.
Sales Associate
Kohl's, Inc
Portage, Indiana
10.2022 - 01.2023
- Processed transactions using a point-of-sale system.
- Collected payments and provided accurate change.
- Ticketed, arranged, and displayed merchandise to promote sales.
- Greeted customers and provided exceptional customer service.
- Opened and closed cash registers by counting money, separating charge slips, and balancing drawers.
- Cleaned shelves, counters, and tables to maintain an organized store.
Education
Bachelor of Science - Biological Health Sciences
Purdue University Northwest
Hammond, IN05-2027
High School Diploma -
Portage High School
Portage, IN06-2023
Skills
- Customer service
- Effective communication
- Employee training
- Multitasking and organization
- Teamwork and collaboration
- POS systems and ordering platforms
Timeline
Crew Leader
Emagine Entertainment
08.2023 - Current
Crew Member
Emagine Entertainment
02.2023 - 08.2025
Sales Associate
Kohl's, Inc
10.2022 - 01.2023
Bachelor of Science - Biological Health Sciences
Purdue University Northwest
High School Diploma -
Portage High School
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