Summary
Overview
Work History
Education
Skills
Certification
CONFERENCES & COURSES
SOFT SKILLS
Work Availability
Timeline
Generic

Alanoud Alhejaili

Cybersecurity Engineer
Daytona Beach,US

Summary

IT professional with 6+ years of experience in system administration and cloud computing, recently completed a Master’s degree in Cybersecurity Engineering. Skilled in system and network security, utilizing security tools and techniques, incident response, risk assessment, and threat mitigation strategies with a strong foundation in managing IT infrastructure and supporting organizational environments. I seek to pursue a full-time role as a Cybersecurity Engineer to apply advanced knowledge gained from graduate studies alongside prior industry experience to contribute to developing secure and efficient IT solutions.

Overview

6
6
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Cloud Computing Migration Professional

Saudi Data and Artificial Intelligence Authority
08.2020 - 07.2021
  • Migrated government data centers to Deem Cloud and managed efficient digital infrastructure.
  • Managed and customized hosted entities' resources.
  • Prepared documentation and reports related to Deem Cloud Services.

Senior System Administrator

Saudi Commission for Health Specialties
06.2019 - 08.2020
  • Contributed to the Mumaris+ project serving the Saudi health sector.
  • Provided ongoing CRM support, training, and user guide implementation.
  • Optimized and customized CRM to enhance functionality.
  • Investigated technical issues and reported CRM defects.
  • Operated and customized AppDynamics for in-depth performance analysis.

System Administrator

Saudi Commission for Health Specialties
12.2016 - 06.2019
  • Provided Windows Server architecture, administration, installation, optimization, and issue resolution.
  • Managed domain/user accounts and security via Active Directory and group policies.
  • Administered DNS & DHCP through Infoblox.
  • Handled MS Exchange 2016 accounts, distribution lists, and Outlook configurations.
  • Resolved system issues, supported technical leads, and developed solutions for Siebel & Dynamics CRM.
  • Maintained VMware-based network/server infrastructure.
  • Managed Websense Email Security for web, data, and email protection.
  • Supported and maintained Outlook Web Access, email, calendaring, and scheduling.

CRM Technical Support Specialist

Saudi Commission for Health Specialties
10.2015 - 12.2016
  • Managed CRM data, customer support, business process monitoring, user training, and technical issue resolution across in-person, phone, and email channels.
  • Created and updated user manuals to help health practitioners and staff resolve issues independently.

Education

Master of Science - Cybersecurity Engineering

Embry-Riddle Aeronautical University
Daytona Beach, FL
05.2001 -

English Intensive Program -

ELI-University of Florida
Gainesville, FL
05.2001 -

Bachelor's Degree - Networks And Communication Systems

Princess Nourah Bint Abdulrahman University
Riyadh, Saudi Arabia
05.2001 -

Skills

Cybersecurity & Information Security: Penetration Testing, Threat Detection, Cryptography, Vulnerability Assessment, Secure Software Development

Certification

Security+ (In progress)

CONFERENCES & COURSES

  • Introduction to Cybersecurity Tools & Cyber Attacks - Coursera, 10/2022
  • ITIL 4 Foundation, 04/2021
  • Windows Server 2016 Administration - Udemy, 06/2020
  • Project Management Fundamental (PMF) - EMpower, 04/2020
  • Problem Solving and Decision Making - LEORON, 10/2019
  • Configuration in Microsoft Dynamics 365 for Sales and Customer Service - Koenig Solutions, 10/2018
  • Customization in Microsoft Dynamics 365 for Sales & Customer Service (CRM) - Koenig Solutions, 10/2018
  • Service Intelligence in Microsoft Dynamics 365 for Customer Service - Koenig Solutions, 09/2018
  • Voice of the Customer in Microsoft Dynamics 365 for Customer Service - Koenig Solutions, 09/2018
  • Agent Enablement in Microsoft Dynamics 365 for Customer Service- Koenig Solutions, 09/2018
  • Installation in Microsoft Dynamics CRM 2016 - Koenig Solutions, 09/2018
  • Introduction to Dynamics 365 - Koenig Solutions, 09/2018
  • SharePoint Content Creator - The Saudi Commission for Health Specialties, 10/2017
  • 2nd International Cyber Security Conference - The Saudi Arabia Ministry of Interior, 02/2017
  • The 4th Saudi International Conference on Information Technology: Big Data Analysis 2016 - King Abdulaziz City for Science and Technology, 11/2016
  • International Conference on Cloud Computing ICCC15 - The PNU University Conference Center, 04/2015
  • Internet of things Workshop - Princess Nourah Bint Abdulrahman University, 04/2015
  • Twenty National Conference of social networks and intellectual security and national - Saudi Computer Society, 02/2015


SOFT SKILLS

  • Analytical thinking & problem solving
  • Accuracy & attention to detail
  • Report writing & editing
  • Technical writing & good communication
  • Work independently or within a team
  • Time management & prioritization
  • Adaptability & continuous learning

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

ITIL 4 Foundation

07-2021

Microsoft Certified Solutions Associate (MCSA)

01-2021

Cloud Computing Migration Professional

Saudi Data and Artificial Intelligence Authority
08.2020 - 07.2021

Senior System Administrator

Saudi Commission for Health Specialties
06.2019 - 08.2020

System Administrator

Saudi Commission for Health Specialties
12.2016 - 06.2019

CRM Technical Support Specialist

Saudi Commission for Health Specialties
10.2015 - 12.2016

Master of Science - Cybersecurity Engineering

Embry-Riddle Aeronautical University
05.2001 -

English Intensive Program -

ELI-University of Florida
05.2001 -

Bachelor's Degree - Networks And Communication Systems

Princess Nourah Bint Abdulrahman University
05.2001 -
Alanoud AlhejailiCybersecurity Engineer