Results-driven professional with expertise in resource allocation, customer service, and documentation management. Skilled in team collaboration and communication, optimizing tenant satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Assistant Grocery Manager
Harris Teeter
07.2024 - Current
Engaged customers and provided very high level of service and support, helping find desired products and items.
Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
Performed key tasks to promote inviting grocery store appearance.
Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Store Supervisor
Lidl US
07.2023 - 07.2024
Supervised daily operations by directing customer service, inventory and sales operations.
Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
Boosted sales performance with targeted marketing strategies and in-store promotions.
Assistant Store Manager
Sam's Xpress Car Wash
03.2021 - 07.2023
Supervised daily car wash operations, ensuring efficiency, safety, and customer satisfaction across all service levels
Trained and coached team members on procedures, equipment use, and customer service, contributing to improved performance and morale
Resolved customer concerns with professionalism and speed, leading to increased client retention and positive reviews
Managed inventory of cleaning supplies and maintenance tools, optimizing usage while minimizing waste and downtime
Shift Supervisor
Starbucks
03.2018 - 03.2021
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Trained new employees and delegated daily tasks and responsibilities.
Completed store opening and closing procedures and balanced tills.