Alantis Abron
Mesquite,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Customer Service Representative/ MSS
Concentrix
Dallas, TX
03.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
CSR - Customer Service Representative
Accenture
Dallas, TX
09.2022 - 11.2022
- Provided guidance on product features and benefits as well as troubleshooting techniques.
- Updated job knowledge by participating in educational opportunities.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
Call Center Agent
iQor
Dallas, TX
01.2021 - 02.2022
- Insurance for BCBS, VERIZON tech support/CSR, tech support - resetting passwords, troubleshooting, problem-solving
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
Product Expert / Sales
Alorica Calling Center
Mesquite, TX
01.2020 - 01.2021
- Demonstrated proficiency in identifying customer needs and recommending appropriate solutions.
- Assisted sales representatives with product related questions from prospective customers.
- Generated detailed reports of customer feedback for use by the sales team.
Caregiver
Long creek assisted living
Sunnyvale, TX
01.2020 - 09.2020
- Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan
- Allows and encourages residents to do as much of their own care as possible.
Customer Service Representative / Sales /Call Center
Telvista
Dallas, TX
02.2020 - 07.2020
- Billing /Coding , Claims , Trouble shooting, Assisted customers with questions, Processed orders, exchanges, refunds and customer transactions, Interacted with customers through live chat, Assisted customers with a warm and professional attitude, Managed customer accounts, Assisted with technical support duties, Monitored claims and physician-related services, Performed data entry for customer information, shipments and orders
Caregiver
Mayberry Gardens Assisted Living
Garland, TX
03.2018 - 02.2019
- Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan
- Allows and encourages residents to do as much of their own care as possible.
Customer Service Representative
The Children's Place
Mesquite, TX
06.2018 - 12.2018
- Assisted customers with a warm and professional attitude, Processed orders, exchanges, refunds and customer transactions, Assisted customers with questions, Took inventory, Operated the cash drawer, Performed data entry for customer information, shipments and orders
Education
high school graduate - General Studies
Dallas Can Academy Charter
06.2016
Skills
- Paperwork Processing
- Complaint resolution
- Inbound and Outbound Calling
- Data Entry
- Product Knowledge
- Consultative Sales
- Account Management
- Quality Control
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative/ MSS
Concentrix
03.2023 - Current
CSR - Customer Service Representative
Accenture
09.2022 - 11.2022
Call Center Agent
iQor
01.2021 - 02.2022
Customer Service Representative / Sales /Call Center
Telvista
02.2020 - 07.2020
Product Expert / Sales
Alorica Calling Center
01.2020 - 01.2021
Caregiver
Long creek assisted living
01.2020 - 09.2020
Customer Service Representative
The Children's Place
06.2018 - 12.2018
Caregiver
Mayberry Gardens Assisted Living
03.2018 - 02.2019
high school graduate - General Studies
Dallas Can Academy Charter