Alantra Snipe
Ladson,SC
Summary
Dynamic Delivery Director at Chick-fil-A with a proven track record in enhancing customer satisfaction through effective complaint resolution and staff training. Skilled in account updating and relationship building, I developed quality assurance programs that improved service metrics and identified up-sell opportunities, driving business growth and operational efficiency.
Overview
12
12
years of professional experience
Work History
Delivery Director
Chick-fil-A
06.2014 - Current
- Analyzed metrics for service requests and incidents to identify problem trends and adjust training of staff.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Created rigorous and comprehensive quality assurance programs to provide timely and quality-based customer solutions and implementations.
- Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
- Developed account plans for designated key accounts, resulting in discovery of multiple up-sell opportunities.
- Trained drivers, helpers and support workers in techniques for maximizing efficiency.
Customer Service Representative
Hertz Car Rental
09.2023 - Current
- Responded to customer requests for products, services, and company information.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
Sales Associate
Bath and Body
08.2021 - 03.2023
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
Team Leader, Sales Operations
Tommy Hilfiger
12.2020 - 05.2021
- Assigned sales organization objectives to sales team members in accordance with production schedule to meet business volume demands.
- Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices.
- Monitored accuracy and distribution of sales reports, recommending new tools or revisions to existing reports.
- Monitored sales organization's compliance with corporate standards of record-keeping for customer personal information, sales records and validation reports.
Education
No Degree - Nursing
Trident Technical College
Charleston, SCSkills
- Account updating
- Scheduling
- Complaint resolution
- Key stakeholder relationship building
- Customer service
- Staff training
Timeline
Customer Service Representative
Hertz Car Rental
09.2023 - Current
Sales Associate
Bath and Body
08.2021 - 03.2023
Team Leader, Sales Operations
Tommy Hilfiger
12.2020 - 05.2021
Delivery Director
Chick-fil-A
06.2014 - Current
No Degree - Nursing
Trident Technical College