Mia Talamantes
Denver,CO
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Amazon Logistics
Denver, CO
06.2024 - 11.2024
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations
- Obeyed traffic laws and follow established traffic and transportation procedures
- Provided excellent customer service by answering inquiries about products or services being delivered
- Inspected vehicles' condition, supplies and equipment before and after trips
- Contacted customers prior to delivery to coordinate delivery times
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents
- Drove safely in all weather conditions including rain, snow, sleet, ice
- Stayed up-to-date on changing local roads and construction areas that may affect routes
- Cleaned interior and exterior of delivery vehicle at end of shift as needed
- Filed vehicle logs, cargo records or billing statements according to company regulations
- Monitored fuel level throughout shift and refueled when necessary
Logistics Specialist
Cap Logistics
Denver, CO
12.2021 - 04.2024
- Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists and load tags
- Organized and maintained order documentation
- Logged, processed and followed up on merchandise authorization shipments in databases
- Worked with team members to improve process integration and flow
- Scheduled material deliveries, equipment repair and shipment transportation
- Coordinated import and export operations, adhering to tight schedules and deadlines
- Managed inbound and outbound delivery schedules for optimal flow of goods
- Kept deliveries on track and provided timely status updates
- Communicated with customers and management to report delays, emergencies, weather challenges and carrier schedule changes
- Dispatched local and long-distance carriers daily
- Improved lines of communication between company and customers
- Coordinated with freight forwarders to expedite international shipments
- Responded to inquiries from both external and internal customers, resulting in decrease in calls to help desk
- Provided product shipment delivery quality control, eliminating downtime to maximize revenue
Insurance Customer Service Representative
Ingenio RX
Denver, CO
09.2021 - 12.2021
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs
- Navigated computer system to look up customer information and update policies
- Responded to queries, solved, or referred problems and followed up with clients to increase satisfaction
- Fostered strong relationships with current and prospective clients to maintain client retention
- Applied basic insurance underwriting knowledge to evaluate and analyze information
- Attended training and educational seminars to enhance knowledge and credentials
- Provided feedback and suggestions for process improvement initiatives
- Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies
- Conducted follow-up calls to ensure satisfactory resolution of customer issues
- Assisted with resolving complex claims or billing disputes in a timely manner
- Collaborated with colleagues from other departments to resolve escalated customer issues
- Verified accuracy of customer data entered into the system
- Advised customers on available coverage options that best fit their individual needs
Customer Service Representative
Deckers Brands
Denver, CO
11.2020 - 08.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered inbound calls, chats and emails to facilitate customer service
- Developed strong customer relationships to encourage repeat business
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Used approved scripts to de-escalate angry customers during telephone interactions
- Maintained a high level of professionalism when dealing with difficult customers
- Conducted regular follow-up calls with customers after resolving their issues
- Implemented innovative methods for streamlining the customer service process
- Identified opportunities for upselling additional products or services based on customer needs
- Developed strong relationships with customers by providing personalized assistance and support
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
Gas Station Attendant
Safeway
Denver, CO
12.2019 - 11.2020
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors
- Collected payments for dispensed gas and tendered change or receipts to customers
- Attended to gas spills and accidents promptly and according to established guidelines
- Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels
- Checked gas pumps for leaks or malfunctions and repaired faults
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience
- Sold store items and vehicle services to customers
- Inspected identification to determine proper age of customers for alcohol and cigarettes
- Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels
- Processed gas and amenities payments
- Refilled outdoor window maintenance stations with cleaning supplies and [Type] items
- Washed windshields and checked fluid levels and air pressure as courtesy to customers
- Processed credit card payments via POS terminal in a secure manner
- Recorded sales information into computerized system accurately and timely
Customer Service Cashier
Sam's club
Denver, CO
05.2018 - 03.2019
- Maintained current knowledge of store promotions to highlight sales to customers
- Maintained accurate records of transactions using the point-of-sale system
- Followed established loss prevention procedures when dealing with suspicious customers or activities
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer
- Verified that all coupons were valid prior to processing them into the system
- Assisted co-workers with tasks as needed to ensure smooth operations of the store
- Performed opening and closing procedures including counting cash drawers and preparing deposits
- Ensured that all areas of the retail floor were properly stocked throughout each shift
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion
- Provided excellent customer service by helping customers locate items they were looking for
- Adhered to social distancing protocols and wore mask or face shield
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members
- Operated cash registers to process payments for goods and services
- Received payment by cash, check, credit cards, vouchers or automatic debits
- Greeted customers promptly and responded to questions
- Answered incoming phone calls from customers regarding product availability or store locations
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks
- Processed credit card, EBT and gift certificate payments in electronic computer systems
- Organized items purchased by customers according to their type or size for easy retrieval during checkout
Head Hostess
Fogo de Chao
Denver, CO
01.2018 - 04.2018
- Resolved conflicts between customers in an efficient and professional manner
- Accommodated guests with children and special needs to promote comfortable dining experience
- Escorted guests to seating area, furnished menus and highlighted daily specials
- Tracked seated guests and available seating using computer-based and mobile reservation software
- Maintained inventory of supplies necessary for hosting duties such as menus, tablecloths, silverware
- Accepted payments from guests for dine-in and take-out foods
- Checked dining and serving areas to verify proper cleanliness and readiness for guests
- Monitored dining area to assess server capacity and estimate wait times
- Received and recorded patrons' dining reservations
- Stocked server areas with supplies before, during and after shifts
- Supervised activities of dining room staff to maintain service levels and support guest needs
- Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
- Calculated charges, issued table checks, and collected payments from customers
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
- Built positive relationships with other front-of-house and kitchen staff
- Developed long-term relationships with customers to increase opportunities for repeat business
- Answered telephone to provide dining information and take reservations
- Greeted incoming guests to escort to assigned dining area and present menus
- Served as the primary contact for vendors providing supplies or services for the restaurant
- Answered phones promptly to record and confirm reservations
Education
High School Diploma -
Emily Griffith Technical College
Denver, CO06.2018
Skills
- Coordinating transportation
- Inventory Restocking
- Updating logs
- Safety practices
- Proficient with Logistics software
- Route Optimization
- Overseeing deliveries
- Cost-reduction strategies
- Documentation skills
- Order Preparation
- Resolving Problems
- Customs Compliance
- Shipping coordination
- Logistics Analysis
- Freight Forwarding
- Transportation Planning
- Account updating
- Scheduling
- Complaint resolution
- Live chat support
- Product promotion
- Adaptability and flexibility
- Relationship building
- Adaptive team player
- Customer satisfaction measurement
- Money handling
- Follow-up skills
- De-escalation techniques
- Punctuality and reliability
- Coordination
- Call escalation
- Calm demeanor
- Retail store support
- Product knowledge
Timeline
Delivery Driver
Amazon Logistics
06.2024 - 11.2024
Logistics Specialist
Cap Logistics
12.2021 - 04.2024
Insurance Customer Service Representative
Ingenio RX
09.2021 - 12.2021
Customer Service Representative
Deckers Brands
11.2020 - 08.2021
Gas Station Attendant
Safeway
12.2019 - 11.2020
Customer Service Cashier
Sam's club
05.2018 - 03.2019
Head Hostess
Fogo de Chao
01.2018 - 04.2018
High School Diploma -
Emily Griffith Technical College