Judy Gabriel
Upland,CA
Summary
Proven leader in transportation management with over a decade of experience at Penske Logistics, adept at route optimization and fostering team leadership. Skillfully balances shipment coordination and emergency readiness, ensuring operational excellence and a track record of exceeding performance metrics. Trustworthy and decisive, consistently delivers on commitments with strategic planning and efficiency.
Overview
34
34
years of professional experience
Work History
Road Logistics Specialist
Kuehne-Nagel
Chino
07.2019 - 03.2024
- Coordinated and monitored daily delivery routes to ensure timely completion.
- Provided customer service support by responding to inquiries, resolving issues, and providing updates on shipments.
- Maintained up-to-date records of freight movement and shipment tracking information in the system.
- Determined most cost-effective methods for transportation of goods based on weight, volume, destination, and urgency of delivery.
- Ensured accuracy of data entry into dispatch system including load details, rates, carrier information.
- Kept customers informed of service trucks' whereabouts and expected time of service.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Conferred with customers or supervising personnel to address questions, problems or requests.
Dispatcher
HD Supply
City of Industry
03.2015 - 07.2019
- Monitored shipment progress using automated systems such as tracking software or GPS technology
- Coordinated transportation services including scheduling pick-ups and deliveries, tracking shipments, negotiating rates, and ensuring on-time delivery of goods
- Liaised between customers, carriers, warehouses and vendors to ensure smooth flow of operations
- Analyzed areas of logistics for continuous improvement and to determine the most cost-effective means or methods of operations
- Resolved customer complaints related to shipping delays or damaged products quickly and efficiently
- Performed root cause analysis to identify problems in the supply chain process and develop solutions to improve efficiency
- Developed and maintained relationships with vendors, customers, and other internal departments to ensure timely delivery of goods
- Prioritized tasks and managed deadlines under strict time constraints
- Resolved issues during shipping, communicating delays to relevant individuals
- Utilized multiple modes of transportation to meet customer delivery needs
- Proficiently used computer systems for data entry, tracking, and managing of driver information.
Dispatch Supervisor
Penske Logistics
Perris
08.1990 - 05.2009
- Assigned loads to drivers based on designated routes and driver location
- Prepared, updated and dispensed daily route schedule
- Maintained positive relationships with drivers by providing helpful advice regarding route selection or traffic conditions
- Analyzed and resolved customer inquiries for missed pick-ups, misplaced containers and property damage
- Excelled in multitasking to manage a high call volume with professionalism and efficiency
- Trained, coached and mentored new hires in dispatch operations
- Assisted with the development of new policies related to dispatch operations as needed
- Conducted performance reviews for team members to identify areas of improvement
- Implemented safety protocols for drivers to minimize the risk of accidents or injury
- Investigated issues that arose during deliveries and developed solutions to prevent future occurrences
- Developed and maintained strong relationships with customers, vendors and other internal departments
- Monitored vehicle maintenance needs ensuring proper preventative maintenance was completed on schedule
- Maintained accurate records of all shipments, including tracking numbers and delivery times
- Created and implemented daily dispatch plans to ensure customer service levels were met
- Analyzed operational trends such as delivery timeframes, fuel consumption, route optimization
- Ensured compliance with local laws regarding driving hours, rest periods
- Identified areas where cost savings could be achieved while maintaining high levels of customer service
- Performed regular audits on driver logs for accuracy and compliance with regulations
- Trained new drivers on dispatch policies and procedures
- Developed and maintained relationships with transport companies
- Prepared, updated and dispensed daily route schedule
- Assigned loads to drivers based on designated routes and driver location
- Selected safest and fastest routes to driver locations with available locator aids
- Oversaw dispatch activities and enforced compliance with laws and regulations
- Managed data entry and documentation for deliveries
- Relayed work orders, messages, or information to or from drivers by telephone or two-way radio
- Assigned work vehicles and onboard equipment to operators to facilitate most efficient delivery schedule
- Proactively identified potential dispatch issues before they occurred and took corrective action as needed
- Tracked shipments from origin to destination using automated software systems
- Scheduled and facilitated required repairs to restore service and schedules.
Skills
- Shipment coordinating
- Overseeing deliveries
- Route Optimization
- Safety practices
- Transportation Planning
- Team Leadership
- Driver Scheduling
- Emergency Readiness
- Transportation Management
- OSHA Compliance
- Fleet Management
- Spreadsheet tracking
- Decision-Making
- Attention to Detail
- Load planning support
- Motivational Leadership
- Inventory Restocking
- Coordinating transportation
- Updating logs
- Shipment Tracking
- 3PL and LTL knowledge
Timeline
Road Logistics Specialist
Kuehne-Nagel
07.2019 - 03.2024
Dispatcher
HD Supply
03.2015 - 07.2019
Dispatch Supervisor
Penske Logistics
08.1990 - 05.2009
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