Summary
Overview
Work History
Education
Skills
Timeline
Generic

TERESA MAY

Ocala,FL

Summary

Talented Logistics Specialist with detail-oriented and hardworking approach to keeping goods flowing efficiently. Knowledgeable about coordinating both inbound and outbound schedules. Highly organized and forward-thinking team player.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

13
13
years of professional experience

Work History

Logistics Specialist

DIEL JERUE LOGISTICS
08.2024 - Current
  • Tracked supply, equipment and product inventory quantities to maintain necessary levels.
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
  • Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.

Accounts Receivable Clerk

Michel Design Work
11.2014 - 01.2017
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Used accounting software to reconcile accounts, track income, and generate invoices.

Waitress Supervisor

SADDLERACK CAFE
01.2012 - 01.2017
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.

Customer Service Representative

Michel Design Work
03.2014 - 11.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Associate of Science - PARALEGAL STUDIES

College of Central Florida
Ocala, FL
12-2015

Skills

  • Inventory counting
  • Logistics analysis
  • Safety practices
  • Account managing
  • Shipment receiving
  • Shipment coordinating
  • Database management
  • Overseeing deliveries
  • Shipping coordination
  • Updating logs
  • Evaluating proposals
  • Carrier negotiation
  • Coordinating transportation
  • Inventory documentation
  • Shipment tracking
  • Operational efficiency
  • Shipment coordination
  • Decision-making
  • Customer service
  • Shipping documentation
  • Punctual and dependable
  • Purchase orders
  • Stress management
  • Computer-based inventory system
  • Client relations
  • Scheduling coordination
  • Contract negotiation
  • Budget preparation
  • Spreadsheet tracking
  • Driver scheduling
  • Shipping and receiving
  • Verbal and written communication

Timeline

Logistics Specialist

DIEL JERUE LOGISTICS
08.2024 - Current

Accounts Receivable Clerk

Michel Design Work
11.2014 - 01.2017

Customer Service Representative

Michel Design Work
03.2014 - 11.2014

Waitress Supervisor

SADDLERACK CAFE
01.2012 - 01.2017

Associate of Science - PARALEGAL STUDIES

College of Central Florida

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