Kelly Thomas
Customer Service/Sales Merchandising
Ocala,FL
Summary
Dynamic sales associate with proven success at The Humane Society of Marion County Thrift Store. Exceeded sales targets through exceptional customer service and product knowledge. Skilled in problem-solving and POS payment processing. I excel in assessing customer needs and driving repeat business while maintaining a positive shopping experience.
Highly motivated individual with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
24
24
years of professional experience
Work History
Intake and Processing of Customer Donations
The Humane Society of Marion County Thrift Store
11.2019 - 08.2025
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Nuclear Medicine Technologist
Ocala Regional Medical Center Cardiology
06.2001 - 09.2016
- Captured images using gama cameras in a busy cardiology department
- Processed, labeled, and organized diagnostic images to match with patient records.
- Reviewed physicians' orders to determine medical imaging needs and operated equipment to capture, develop, and produce diagnostic images.
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Responsible for adhering to OSHA regulations and inspections
- Assisted in the development of new protocols, maximizing scan quality while minimizing radiation exposure for patients.
- Provided exceptional care for pediatric patients, adapting techniques to accommodate their unique needs.
- Ensured safety standards were maintained by properly handling radioactive materials during procedures.
- Contributed to increased department efficiency by maintaining the cleanliness and organization of equipment and workspace.
- Demonstrated commitment to patient privacy by adhering to HIPAA regulations throughout all aspects of nuclear medicine procedures and communications.
Education
Associate of Science - Certified Nuclear Medicine Technologist
Santa Fe College
Gainesville, Florida, FL05-2001
Skills
Sales strategy development
Timeline
Intake and Processing of Customer Donations
The Humane Society of Marion County Thrift Store
11.2019 - 08.2025
Nuclear Medicine Technologist
Ocala Regional Medical Center Cardiology
06.2001 - 09.2016
Associate of Science - Certified Nuclear Medicine Technologist
Santa Fe College