Alanys Perez Rivera
Springfield,MA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
Language
1
1
Certification
4
4
years of professional experience
Work History
Paraprofessional
Springfield Public Schools, Massachusetts
Springfield, Massachusetts
09.2026 - Current
- Enhanced reading, writing, and math comprehension through targeted small-group and one-on-one support.
- Assisted Springfield Public Schools teachers in delivering daily classroom instruction and supervising students to enhance learning environment.
- Monitored student behavior and redirected attention to foster a focused and respectful classroom atmosphere.
- Facilitated smooth transitions and supervised students during lunch and recess to enhance social interactions.
Residential Counselor
Servicenet inc Northhampton
Wilbraham, MA
11.2025 - Current
- Cultivated therapeutic relationships with clients through emotional support and positive reinforcement, fostering a supportive environment.
- Facilitated daily living routines for residents in Servicenet housing programs to enhance their independence.
- Assisted residents with meal planning, hygiene, and room maintenance to promote self-care and well-being.
- Monitored resident behavior and documented concerns in service records.
- Communicated resident needs to nurses, therapists, and case managers.
- Coordinated medication reminders and appointment schedules with care teams.
Food and Nutrition Assistant
Baystate Health
Springfield, Massachusetts
01.2023 - 08.2025
- Coordinated meal preparation for patients in alignment with individualized nutrition plans and dietary restrictions.
- Prepared patient meal trays in accordance with diet orders and nutrition guidelines.
- Reviewed allergies and food restrictions before tray assembly to maintain patient safety and dietary compliance.
- Gathered patient meal choices through bedside menu service to support personalized nutrition care.
- Collaborated with nursing staff on special diet requests to support individualized patient nutrition care.
- Delivered meals to patient rooms with prompt, courteous service to improve patient experience.
- Maintained clean work areas and followed infection control procedures to support safe food service operations.
Shift Leader
Taco Bell
West Springfield, Massachusetts
10.2022 - 01.2024
- Led team to achieve high productivity and maintain strong customer service levels through effective support and guidance.
- Trained new employees on shift operations and daily expectations to ensure smooth transitions and maintain service quality.
- Resolved customer complaints promptly and professionally to enhance customer satisfaction and loyalty.
- Ensured cash drawer accuracy to prevent discrepancies during opening and closing shifts.
- Used POS systems to process transactions efficiently for order processing and inventory management.
- Reviewed items for quality before use or sale by inspecting items prior to use or sale.
Education
Bachelor of Science - Business Administration
American International College
Springfield, MA05-2026
Skills
- Student assessment
- Behavior management
- Progress tracking
- Time management
- Office suite proficiency
- Customer service
- Team leadership
- Bilingual proficiency
Languages
Spanish
Professional
Certification
- CPR
- Driver’s License
Timeline
Paraprofessional
Springfield Public Schools, Massachusetts
09.2026 - Current
Residential Counselor
Servicenet inc Northhampton
11.2025 - Current
Food and Nutrition Assistant
Baystate Health
01.2023 - 08.2025
Shift Leader
Taco Bell
10.2022 - 01.2024
Bachelor of Science - Business Administration
American International College