Alanys Muniz-Diaz
Wake Forest,NC
Summary
Proven customer service expert with a track record of enhancing guest satisfaction at Target through exceptional communication and empathy. Skilled in complaint handling and maintaining high standards of service, demonstrated by efficiently resolving guest concerns. Adept at training personnel and optimizing store operations, showcasing strong leadership and organizational abilities. Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
3
3
years of professional experience
Work History
Guest Advocate
Target
11.2022 - 09.2024
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
Cashier
Harris Teeter
02.2022 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Wake Forest High School
Wake Forest, NCSkills
Exceptional communication
Strong empathy
Flexible Schedule
Guest Relations
Customer Service
Guest accommodations
Complaint Handling
Languages
Spanish
Timeline
Guest Advocate
Target
11.2022 - 09.2024
Cashier
Harris Teeter
02.2022 - 09.2022
High School Diploma -
Wake Forest High School