Shashauna Walters
Bronx,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Direct Support Professional Caregiver
Inclusive Links
05.2019 - Current
- Assisted clients in achieving personal goals through tailored support in areas such as mobility training, communication skills development, and community integration activities.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided compassionate and patient-focused care to cultivate well-being.
School Aide
PS 186X
11.2018 - 01.2022
- Assisted in the organization of school events, contributing to memorable experiences for students and families.
- Assisted with communication methods to keep parents informed about child's development and behavioral issues.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
- Maintained accurate records of student attendance, ensuring compliance with school policies and regulations.
- Promoted positive communication between parents and school staff, fostering strong partnerships in support of student success.
- Provided clerical assistance for administrative tasks such as photocopying documents or updating files which streamlined office operations.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Contributed to a clean and organized learning environment through regular maintenance of classrooms and shared spaces.
Customer Service Representative
ACS Xerox
12.2010 - 02.2012
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Merl Grove High School
Kingston, Jamaica06.2008
Skills
- Strong Ethics
- Emotional Support
- Activity Planning
- Clear Communication
- Computer Proficiency
- De-Escalation Techniques
- Documentation
- Remote Office Availability
- Data Entry
- MS Office
- Follow-up skills
- Active Listening
Timeline
Direct Support Professional Caregiver
Inclusive Links
05.2019 - Current
School Aide
PS 186X
11.2018 - 01.2022
Customer Service Representative
ACS Xerox
12.2010 - 02.2012
High School Diploma -
Merl Grove High School
Similar Profiles
George PanetoGeorge Paneto
Direct Support Specialist at Inclusive LinksDirect Support Specialist at Inclusive Links
Nadia KaramokoNadia Karamoko
Babysitter at Inclusive LinksBabysitter at Inclusive Links
Yasmin VasquezYasmin Vasquez
Case Manager Supervisor at Inclusive LinksCase Manager Supervisor at Inclusive Links