Summary
Overview
Work History
Education
Skills
Certification
Education and Training
Timeline
Generic

Alaskah Kash

Houston,TX

Summary

Customer Service Representative and Dispatcher experienced in delivering exceptional support and managing complex logistics. Achieved improved customer satisfaction and dispatch efficiency through effective communication and problem-solving skills. Focused on enhancing operational flow and maintaining clear communication among drivers, customers, and management.

Overview

1
1
Certification
8
8
years of professional experience

Work History

USPS

United States Post Office
Houston, Texas
12.2025 - 08.2026

Distributed mail to residential and business addresses, ensuring timely delivery and customer satisfaction

  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Customer Service Representative

Unifi
Houston, Texas
03.2024 - 01.2025
  • Booked flights and assisted passengers as Customer Service Agent for Frontier Airlines
  • Coordinated communication between personnel regarding inbound and outbound flights as Frontier Operations Agent
  • Dispatched agents to and from planes for passengers as Dispatcher for United Wheelchairs

Dispatcher Coordinator/Data Entry Clerk

Royal Lane logistics
Atlanta , GA
11.2018 - 01.2025
  • Maintained vehicle logs, cargo records, and billing statements to ensure compliance with regulations
  • Optimized delivery routes, taking into account traffic, road conditions and other factors.
  • Assessed various driving routes and identified best paths to maximize productivity and cost-efficiency.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Monitored dispatch board, adjusting call priorities dynamically to address caller needs
  • Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers
  • Matched bills of lading and reconciled quantities to verify accuracy of items shipped

Education

Bachelor of Arts -

University of Central Florida
Orlando, FL

Associate of Arts -

Daytona State College
Daytona Beach, FL

Corrections Officer Certificate -

Daytona State
Daytona Beach, FL

Skills

  • Logistics coordination
  • Scheduling
  • Appointment scheduling
  • Call triaging
  • Inbound and outbound calling
  • Recordkeeping
  • Documentation
  • Complaint resolution
  • Complaint handling
  • Escalation management
  • Customer retention
  • Decision-making
  • De-escalation techniques
  • Multitasking and organization
  • Time management
  • Microsoft office expertise
  • Building rapport
  • Verbal communication
  • Professional telephone demeanor

Certification

Correction Officer Certification

Education and Training

other,other,other

Timeline

USPS

United States Post Office
12.2025 - 08.2026

Customer Service Representative

Unifi
03.2024 - 01.2025

Dispatcher Coordinator/Data Entry Clerk

Royal Lane logistics
11.2018 - 01.2025

Bachelor of Arts -

University of Central Florida

Associate of Arts -

Daytona State College

Corrections Officer Certificate -

Daytona State
Alaskah Kash