Leading five distinct Epic Teams (Stork, Case Management, BH, Rehab, and Long Term Care) demonstrating the ability to maneuver, pivot, and prioritize where needed to ensure build and deliverables are on track. Identify, escalate, and mitigate risks by assembling the appropriate stakeholders and reporting issues to leadership.
Manage and track progress on unique specialty areas within the 5 Epic modules, including: Charging, EUD, user provisioning, clinical content review, workgroup prep/participation, and testing.
Responsible for portfolio of Specialty ClinDoc modules integration with FHIR API and HL7 technologies - including GE CPN Connect, Careport Transitions 2.0, MCG, FOTO, Smart2K, and Pointright.
Coaching ten individuals: Finding strengths, areas for improvement, and encouraging Analysts through the demands of the Epic implementation. Goal-set successfully to have all Specialty ClinDoc Team Members complete a demo or presentation by November 2023. Analysts are now performing workgroup demos single-handedly.
Find areas for improvement in processes: Implemented weekly Informatics touchpoints with all Specialty ClinDoc Teams - an initiative that has been adopted by other application teams with success.
Manager - Business Analysts
Allscripts
09.2020 - 03.2023
Created and maintained detailed documentation for systems, including requirements, design specifications, and tipsheets/manuals
Managed Team of Business Analysts, providing guidance, mentorship, and performance evaluations.
Worked with multiple stakeholders, including providers, operational staff, and leadership teams to gather and document business requirements for various clinical projects. Successfully completed all "Boc/Soc" items timely and without defects.
Analyzed current systems and processes to identify areas for improvement to ensure they are meeting or exceeding needs of hospital system. Facilitated meetings with Project Management team to track and escalate (if necessary) portfolio of projects related to SCM.
Served as liaison between IT and other hospital service lines, ensuring clear communication and understanding of system capabilities and needs.
Recognized by BA Team with consistently high marks on employee satisfaction in employee surveys on leadership and support
Manager, Clinical Ancillary Applications
NYU Langone Hospital
02.2019 - 09.2020
Responsible for Epic ancillary (adjacent) applications implementation and maintenance for NYU Langone Enterprise - including Mobile, Airstrip, MyWall (patient room experience), Vocera mobile, and Phillips physiological monitoring.
Integral part of Epic implemenation project at NYU Langone, including Integration initiatives, TDR's, and daily risk mitigation calls to leadership leading up to and during Epic go-live.
Drove initiative to have Airstrip fetal monitoring available to OB providers on mobile devices. Provided demos and presentations to OB and IT leadership and subsequently increased provider satisfaction.
Controlling operating costs by negotiating contracts with vendors, resulting in initial reduction of maintenance costs by over 15%.
Coached Team to improve communication and presentation skills, as well as encouraged career growth through certifications and trainings.
Applications Manager
NYU Winthrop Hospital
04.2017 - 02.2019
Lead team of analysts to ensure product functionality requirements are met for integration of Soarian Financials and Soarian Clinicals with other downstream applications.
Served as IT Business Partner, liaising with clinical and revenue cycle leadership - Developed deep understanding of client's business objectives and bridged gap between revenue cycle and clinical service lines.
Oversaw Soarian Financials IT team transition of Winthrop Hospital to NYU Langone Hospital. Ensuring all six team members were provided guidance on future job roles, appropriate Epic certifications, and trainings.
Managed high performing team through goal setting, feedback, coaching, and positive role modeling – Consistently exceeded organization's overall employee survey results for morale.
Sr. Systems Analyst
NYU Winthrop Hospital
02.2015 - 04.2017
Key team member for successful implementation of Soarian Financials, Document Management, and Scheduling.
Accountable for EMR system maintenance and modifications - leveraged IT governance and change control processes to ensure upgrades and downtimes were thoroughly vetted and communicated to end users.
Identified areas of system improvement and assess risks to help business meet operational and/or compliance goals.
Leveraged multi-disciplinary teams to perform QA testing and validation throughout course of project lifecycle.
Systems Analyst
NYU Winthrop Hospital
02.2014 - 02.2015
Systems administrator for multiple IT applications to support workflows for Patient Financial Services, Patient Access, and Health Information Management teams.
Consistently met OR project goals by ensuring surgical preference cards, resources, and schedules are accurate and up to date in applications (McKesson).
Monitored department KPI's such as employee performance, staff efficiency, and compliance.
Configured user profiles and security groups for systems - organized training manuals for staff onboarding.
Supervisor
Pace laboratories
12.2010 - 02.2014
Ensured standard operating procedures and quality control manuals were kept in accordance with government regulations - Performance resulted in consistent annual audits with no deficiency findings.
Consistently delivered quality reports to clients on time for 3 straight years, resulting in ACIL Seal of Excellence Award.
Lead initiative to eliminate paper and utilize electronic means of data capture - leading to improved efficiency and establishing clear audit trails for internal and external audits.