JACQUELINE HARVEY
Clearwater,USA
Summary
Experienced product management leader with a proven track record in launching and managing global products, especially within managed services like payroll and benefits. Expert in strategy development, process streamlining, and cross-functional team leadership. Skilled in capturing market insights and leveraging data for decision-making. Committed to enhancing product quality and organizational growth through innovative solutions. A motivational leader who can easily work in and navigate a dynamic and sometimes ambiguous environment.
Overview
13
13
years of professional experience
Work History
Sr. Manager, Product Management, Managed Services
Dayforce, HCM (formerly Ceridian, HCM)
01.2019 - Current
- Company Overview: Enhanced workplace environment.
- Oversee and lead the managed services product managers and portfolio of products (payroll, benefits, garnishments, and employee contact center), including defining new products, launch and growth
- Captured crucial market insights through extensive surveys and advisory boards, informing successful product strategies.
- Enhanced workplace environment.
- Launch of managed payroll tiers globally; including alignment of various partner regions for simplicity at scale (partial launch to specific regions)
- Launch of managed benefit tiers (in progress)
- Demonstrated and established relationships built with cross-functional teams in the organization
- Launched Managed Payroll Services in five new countries and working towards launching another three countries
- Launched Managed Garnishments on three new platforms and several countries
- Provide support for internal stakeholders such as sales and global operational leaders
Sr. Manager / Manager, Client Services/Customer Support
Dayforce, HCM (formerly Ceridian, HCM)
01.2012 - 01.2019
- Company Overview: Makes Work Life Better
- Manage Managed Services implementations and developing infrastructure for new business venture
- Work closely with Payroll Managers to lead, develop, and manage to ensure client payrolls are processed timely, year-end is completed accurately, employee engagement and feedback is acted on appropriately and Service Level Agreements are met for clients
- Makes Work Life Better
- Created the business model for Managed Services (payroll outsourcing) team
- Created an implementation standard and process for managed payroll
- Manage weekly project meetings to assess the status of projects and implementations
- Worked with product management to create an in-depth cost analysis model to measure efficiency and cost of doing business
- Working with our offshore location to gain maximum efficiency and profit margin
- Created an implementation standard and process for managed wage attachments team
- Created in-depth cost analysis model and time in motion to measure efficiency and cost of doing business
- Worked with our offshore location to gain maximum efficiency and profit margin
Education
Masters - Project Management
George Washington University
Washington, DCBachelors - Business Management
University of South Florida
St. Petersburg, FLAssociates - Mass Communication
St. Petersburg College
Clearwater, FLCertificate - Human Resources
University of South Florida
St. Petersburg, FLCertified Payroll Professional - CPP
St. Petersburg, FLPMC Level IIII - Foundations, Focus, Design and Build
Pragmatic Institute
Skills
- Salesforce
- Program/Project Management
- Product marketing
- Pricing strategy
- Go-to-market strategy
- Product positioning
- Innovation Management
- Data-driven decision-making
- Negotiation
- Product launch
- Competitive Analysis
- Team Leadership
- Team building
- Effective Communication
- Adaptability
- MS Project/ MS Office Suite
Credentials
- MSPM
- CPP
Timeline
Sr. Manager, Product Management, Managed Services
Dayforce, HCM (formerly Ceridian, HCM)
01.2019 - Current
Sr. Manager / Manager, Client Services/Customer Support
Dayforce, HCM (formerly Ceridian, HCM)
01.2012 - 01.2019
Masters - Project Management
George Washington University
Bachelors - Business Management
University of South Florida
Associates - Mass Communication
St. Petersburg College
Certificate - Human Resources
University of South Florida
Certified Payroll Professional - CPP
PMC Level IIII - Foundations, Focus, Design and Build
Pragmatic Institute
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